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March 2024 by M L.
For a while the machines that dispensed the cash for tickets would not dispense coins. I was grateful when the casino went back to dispensing ALL my money. Alas, they have found it in their best interest to go back to not dispensing ALL the cash from my ticket. I talked to a supervisor about my complaint. She wasn't very sympathetic. She told me I could wait in line to get my 15 cents. I informed her that rather than be manipulated that is exactly what we were doing. She said "well what's the problem then?" Not only was she ineffectual as a face of the casino but she was rude. Sorry TI...little by little you're taking the enjoyment out of your kind of entertainment. Little by little I'll find a different form of entertainment.
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March 2024 by Sally N.
It snowed today - definitely not a storm. Bingo, the steakhouse, pull tab area, and pool bar closed due to snow. There is maybe 2 to 3 inches of snow.
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March 2024 by Heather O.
I give 1 star because that's the lowest score. we went for a friends 50th bday and it was a joke. NOTHING but the casino was open until 4. no water park, bingo, restaurants (except 1). everything opens at 4 so that you have to chose 1 activity because it's hard to do more with the staggered times on everything. The rooms were $303 on a sat. it was not worth $100 a night. It has a postage stamp for a tv, they put so much perfume deodorizer in the room that it would give you an instant migraine. They go up and down the hall with with their scented spray. The rooms had 1 extra blanket for 2 beds. it was not worth $303 a night. this was the Eagle tower. Avoid it! you can get way more from other casinos. The one restaurant open took almost an hour to get our meal.
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February 2024 by Krista S.
Just don't! Stay away... far far away from this place! Nothing but unlawful stealing (loosing) happening here. And I am talking huge losses... massive amounts of money with little to no bonus play. If you find yourself lucky enough to actually get into a bonus, you will get nothing more than a itty bitty fraction of what you put in. This is not fair gaming, it's not gambling... it's thievery. And it's Absolutely Unacceptable! Someone (gaming commission) really needs to start taking a closer at this place. Once upon a time, we actually enjoyed coming to the island, we even won a little from time to time. It was fun, it was fair and it kept us coming back. Fair and fun have been replaced by stealing and cheating fueled by their overwhelming greed and they are quickly loosing their once loyal customer base because of it. Link to YouTube channel coming soon! I have hours of video recordings documenting the good, the bad and the ugly slot play experiences at treasure island casino. I am in the process of creating a YouTube channel to publicly share the mostly ugly truth of this corrupt place they call destination fun! Of course, no one wants to admit they have lost money or how much they have lost but this place needs to be exposed for what they really are and I intend to do that! And #TreasureIsland, if you actually ever take the time to read the reviews here's my jet setter player card number 1346848 look at the transaction history on my card, look and the win loss statement for this year alone... that along with the videos is undeniable proof of your cheating and lies. Proof that you been and continue to intentionally steal from me and the hundreds of others that walk through your doors on a daily basis. Considering I am a jet setter it's no secret that I have spent a lot of time and money at this place. I deserve better, we all deserve better, regardless of level! What they are doing is simply wrong. RECENT EXAMPLES (link to YouTube channel coming soon with recorded proof of their "regulated machines) 2.6.2024 thru 2.25.2024. $10,000 gone! Just straight stolen, no noteworthy bonuses, no line hits, nothing but thier greediness 1.14.2024 we played a high bet ($22.50) took $3000 to finally hit the bonus with minimal line pays before hand. Relieved to finally get a bonus and hopeful for at least half our money back, only to be ripped off once again. We got $228.53 in return for our thousands, and probably thousands more from the person playing before us. 12.30.2023 and 12.31.2023 (New Year weekend) Two separate times we had to put in over $1000 (both lower bets) before finally hitting a single bonus only to get back less than 10% each time. It was so bad we didn't even stay the last 2 nights of our free 3 night reservation! Seriously people stay away, stop gambling here! If we don't come, they have no one to steal from , And it will be them, finally losing some money , maybe then they will realize that they are doing is bad for business. Because it wasn't always this terrible!
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February 2024 by Kyla S.
We just checked in for a wedding and both our suites weren't reserved properly by the people who helped with the wedding block. Now the rooms for the bridesmaids and groomsmen are drastically smaller and we are late for rehearsal dinner. Don't recommend for anything important. Your reservation will probably be set up wrong and they won't go out of their way to fix it. Poor customer service.
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December 2023 by Tony K.
Hard to find help which is a challenge for some businesses. Our running joke when going for a drink was "gonna go find a line to stand in be back in 20". The food options late night are subpar even for prepackaged. They can do better easily by finding efficient ways to provide multiple food locations with pre-packed items.
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December 2023 by Katrina S.
I gave it three stars because the casino is actually better than the hotel as far as I seen. Stayed in the Buffalo tower for two nights and consistently the staff did not know how to help me with their online services. I downloaded the app for casino and hotel and it gave me 7 options to choose from 4-5 being food 3-4 of them I am supposed to be able to order and pick up. Supposedly there's a spa, multiple options for dining but no one k ew why I could not place a request for services online , either through the internet or from their special tablet kept in the room. Every time both nights the staff downstairs had various excuses why I couldn't pre order. Staff came up to replace either the stand or the tablet. Still didn't work kinda gave up on it because I said I would bring their non working replaced device downstairs. And the coffee pot didn't work...
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December 2023 by Teresa H.
Took the family to Treasure Island Resort and Casino, not for the gambling, but for the water park, buffet and bowling. The one star rating is for the bowling, which was fun for the kids. The buffet was expensive and skimpy, didn't even have ice cream for the kids. Waterpark is only open in the evening, so everyone is packed in for that wonderful 6 hour window. Last, the employees are mostly (couple of exceptions) a bunch of disgruntled and rude jerks. We have stayed here in the past and had a wonderful experience. Those days are gone. TH FL
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December 2023 by Kathie A.
Stayed overnight while seeing Staind at the amphitheater. Terribly expensive rooms and charges for resort fees ridiculous rooms are nothing special and not worth the price. Casino is nice but no free beverages not even coffee
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November 2023 by Carrie D.
First off The beds are so hard it feels like u are sleeping on the floor. Second Pool/lazy river is open very limited hours Weekends 4pm to 10pm... Third Parking for hotel guests is mixed with the general casino players..so u have to walk along ways to get to the hotel Fourth The buffet is a different price from Friday to Saturday and no difference in food choices Friday 20 Saturday 32 There was 4 of us together And one went out to smoke and when returned the hostesses refused to let him back in She walked up to us and asked us if he belonged to us...she is the one that sat us in the first place And we got to the buffet around 830 and they closed at 10 and there was no dessert left and the lady said sorry we are not putting any more out The food was cold and gross Management just said sorry and walked away from us no offer of refund or discount This casino had gone down hill No free pop or coffee machines u have to go and find a bartender to get your free drinks...
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November 2023 by Allison F.
Stayed at this hotel for a weekend in a suite. Overall the room was very nice and would likely stay here again. It had doors to separate the bedroom from the main area and each area had a bathroom. The shower was very spacious and the bed was comfortable. I'm leaving 3 stars because there were a few basic things that were lacking. Rather than one nightstand on each side of the bed, there was only one. Outlets were also close to the floor so barely enough chord to charge your phone on the nightstand. Had to place other phone on the floor since there was no nightstand to set it on when charging. The TV in the main area was decent sized but the one in the bedroom was super tiny. When staying in a hotel, you should be getting an upgrade of what you have at home, not a downgrade. Also, the only mirrors in the whole suite were the standard ones in each bathroom. No full length mirrors, which made getting ready a bit challenging. And finally, each room comes with a tablet that you're supposed to be able to use to order room requests or food, but that proved to be useless. I tried to place a to go order from every restaurant listed and all of them said closed for to go ordering, even though it was within their business hours. The only way to get any sort of room service was to go down to the actual restaurant to place the order and wait for them to make it. At that point, you might as well dine in. I also ordered some extra towels from the tablet and it gave me a delivery time within 15 minutes. No one showed up after 30 minutes and they didn't seem to be aware of my request when I called the front desk. They came pretty quickly after that, but not sure why the tablet order didn't function as it should have. Overall I still had a good time and didn't let these few things ruin my stay, but I hope they consider making improvements in the future.
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October 2023 by Mary C.
Our room was just OK (at least it was clean). Other than that, not really a good place to stay. Service is solidly meh.
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September 2023 by Hlien V.
service is too long...?? how do you not know how to service for as long as you've been open...Mystic is way better!!! They take your order and give you a beeper to let you know wher your order is up! they also have multiple people taking your order.... more efficient...
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August 2023 by Shelby A.
We went to experience the Lagoon swim up bar, our bartender Niki was absolutely horrible. Never have I seen a bartender so careless, unprofessional, irritate, mean, and RUDE. She was TERRIBLE!!!! NOT ok!!
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August 2023 by Atom M.
BEWARE: I received a ticket for not coming to a complete stop at the stop sign leaving the casino. I thought this to be overly aggressive tactics that could be perceived as targeting drivers. It's advised that individuals exercise caution and adhere to traffic regulations and stopping for a full 3 second count at stop signs, especially when driving in this area. Was just reading other reviews...and...yikes!!