Heritage Bank NA has received numerous positive reviews highlighting its excellent customer service and dedicated staff. Clients consistently commend the bank for its clear communication and efficiency throughout various processes, particularly in mortgage and refinancing transactions. Julie has been a standout lender, with many customers praising her professionalism, attention to detail, and ability to expedite closings, often completing tasks ahead of schedule. Her proactive approach and willingness to provide support have made a significant impact, especially for first-time homebuyers. In addition to mortgage services, Heritage Bank has also demonstrated a strong commitment to customer security, promptly handling fraud cases by quickly closing accounts and issuing new cards. The bank's staff, including Teresa and Chris Vraa, are noted for their friendliness and helpfulness, ensuring clients feel supported and informed at every step. Overall, Heritage Bank NA is recognized for its exceptional service, making it a reliable choice for anyone navigating banking and financing needs.
I recently had fraud on my card. Heritage was very quick to close my card, issue a new one, and give me a credit for monies lost until the fraud dispute was complete.
November 2023
Very helpful and great communication! Teresa made our first time home buying experience quick and easy. I was given knowledge and answers to questions when needed. I never felt like I couldn’t rely on her at anytime if I had any concerns! Her eagerness to help us was very helpful and great!
November 2023
I have worked with Chris Vraa on several mortgage/refinancing transactions. She was very friendly, helpful and kept us informed at every step. Would highly recommend.
