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April 2024 by Norm Kostuck, Jr.
Well, I had a poor experience with an order at the drive-through. I stated twice to the employee (later found out her name was Sophia) what I wanted and I had a coupon. I have had problems before when using coupons at fast food restaurants, so I made it clear, and said it twice. I ordered a meal combo for my wife and then made it clear that I had a coupon for buy one sandwich and get the second of equal/lesser value free (BOGO). I proceeded to the window to pay for my order. Sophia was training another employee at this time and was instructing her what to do. I wanted to verbally state again that I had a coupon for BOGO and before I finished, Sophia rudely interrupted and said, "I know what your order is." She stated the total price for payment, I paid with a debit card. I was not given a receipt (which I found out, later, from the manager that a receipt is supposed to be stapled to the bag). She handed me the food and I asked my wife to check the contents; I did NOT receive what I ordered; one burder was missing. I was going to let it go but the price for the contents just did not seem correct, so I parked and went into the store my order be fulfilled. Sophia happened to be there and I explained the situation again (I ordered a combo meal and a BOGO), she became VERY LOUD and ARGUMENTATIVE; insisting that she repeated my order while I was at the drive-through and refused to correct the error. I asked her to return the coupon, then I left. I went to my car ready to drive away, but stopped/reparked. I have not once had such a terrible experience at any restaurant. So, I decided to call the manager. Sophia was extremely rude and, in my opinion, has no business dealing with customers. When I called A&W to speak to the manager, Sophia answered the phone (I recognized her voice), and she forgot to mute her mic; she angerly stated to someone in the store on "hot-mic," "Guess who it is!" I then talked to the manager, explained the whole ordeal. I confirmed to him that I was calling from his parking lot. He stated to come on in. The manager fulfilled my original order. I returned the coupon to him, but he said to go ahead and keep it. The manager made it right and I appreciate that, but I did NOT appreciate Sophia's attitude and very poor customer service. Additionally, when I went in to talk to Sophia to straighten things out, other customers noted her rudeness and even when I was at the pick-up window, other customers heard how she reacted and one even commented, "there's no winning with that girl." Again, the manager made it right, but personally, I would not place Sophia in a position that deals with customers. There are a LOT of fast-food choices in Winona and who wants to deal with people like Sophia...
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April 2024 by Herman Wiersgalla
Food was great, especially the onion rings. Kind of a small place but not cramped.
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April 2024 by Teri Henderson
The staff made it a great experience! Every single employee was attentive and having a great time!!
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March 2024 by Stephanie Thompson
The rootbeer floats and cheese curds are what everyone looks fprward to on our way hpme from vacation!!!!
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March 2024 by CK Adventures
Food was great as always employees good as always BUT IT WAS VERY DIRTY IN THE RESTAURANT TABLES NOT CLEANED AND RESTROOM WAS VERY DIRTY AS ALSO I came early like around 10:30 11:00 am should not have been like that that tells me it wasn't cleaned the night before at closing.
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February 2024 by Barb Johnson
Fast service, good food
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October 2023 by Terry Albrecht
This was a place as a kid that was considered a treat I ordered my favorite today and was given something that McDonald's threw away thanks for ruining a
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September 2023 by Tanner Linse
Love coming here after grocery shopping in
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August 2023 by Joe Dottie Mikeska
Worst fast food ever. We ordered two cod fish baskets. French fries were dry, cod fish fillets were soggy & dripping grease. Both were tasteless!!
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August 2023 by Heidi Wilson
It's an older business that could use some updates. I ordered a coney dog, and I guess I can't expect too much from fast food. I think they need better dogs & more meaty. Mine was overcooked & rubbery, tasteless buns, and runny cheese sauce. I ordered onion rings, and they were not cooked all the way thruI personally am not planning to return.
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August 2023 by Brent Fitts
Service was great but employees clearly could use some support from management. Flys were pretty bad in the building and they seemed understaffed.
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June 2023 by Linda Thone
Love A&W! Especially the Root Beer freezes!Still no dining in.
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May 2023 by Aaron Halloran
Good food. Awesome service. Will boudoir again.
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May 2023 by T
fast and tasty food for those on the road. had a burger and shake for around $10.
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May 2023 by MrMotoMike
Friendly staff, they know what they're doing. Great burgers, perfect cheese curds, also the fries may be better than McDonalds... Maybe.
