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November 2023 by Darrell Ring
I'm repeating from a similar review here... "Austin, (assist. manager) is rude and condescending."This was becoming obvious when we were first picking up the rental truck.But when returning... total jerk attitude.Plus, when returning, you return to a specified area where a sign outside says to 'wait' and someone will come out.I waited a few minutes and then decided to just go in. Thought they may have been busy, but nope; no customers inside and just sitting behind the desk.I was curious and asked if he was going to eventually come out(as the sign says)..., he's like no; not if I dont see you... !??The other review I quoted, also says: "Don't do business with this place. Let me have suffered for you."I didn't see the warning in time.
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March 2023 by Tk Richardson
Austin and Amber are rude condescending, and Austin has a lying issue. Amber has no customer service skills. Don't do business with this place. Let me have suffered for you.
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May 2022 by Amanda Ranvik
Danielle and Emily were exceptional. Paperwork was fast and easy. We had an electrical issue with a blown fuse on our truck and they were very patient and professional.
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January 2022 by Colm Fitzmaurice
Excellent service with a personal touch.
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November 2021 by Heather Peterson
This is my go to place for U-Haul rentals. Always helpful, quick and easy to pick up and get on the road.
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June 2020 by Alexander Bakke
Tried to rent a truck, received a call from an unapologetic call center lady telling me the nearest truck they would have for me is in Rochester. They would not comp miles or provide any credits. How is it then that your online system lets me book a reservation? Amazing how Enterprise seems to be the only rental business that has figured out how to move vehicles around and provide decent customer service."This is college season" is not an excuse!
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March 2018 by Curt Wilber
Nice employees but was disappointed when a spare tire was not available, this seems unacceptable especial upon request because of the distance I was traveling. The trailers(I rented a 6x12 enclosed and a 6x12 open trailer with ramp) pulled extremely hard for their size, like the brakes were hanging up or the axles were bent. I have pulled much larger trailers that pulled much easier with the same truck, this cut my fuel mileage in half with empty trailers. Highly recommend having a minimum of a half ton truck, van, or SUV to pull one these trailers. With all of that being said the trailers did function well for what they were intended for.
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February 2018 by Susan Lengyel
Nice variety of trucks, vans and cars for rental.
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September 2017 by KD9AXO Chad
Nice people, and very friendly.
