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July 2023 by Behaled
manager was laughing at me not cool
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December 2022 by Nyx D.
Helpful and convenient. Staff is always eager to help- and always they remember your name
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March 2022 by Charles Corcoran
Too many rules; too little discretion among front-line workers. Lots of "sorry, but..." I mostly bank at a small town bank -- way better service and flexibility to get things done. Avoid the big banks when possible!
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April 2021 by Peter Xiong
I had an appointment at 5:00 pm to meet with a loan officer and they called me at 4:55 pm to cancel my appointment when I was already sitting in the parking lot asking if I wanted to reschedule. So unprofessional.
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January 2021 by Julie B
I've been a customer for over three years and I've always found everyone to be very pleasant and helpful. It's not often that I go into a branch office, but when I have, my experiences have been positive. Their banking offerings are comprehensive, and their rates are in line with what I would expect from a local bank. I'm pleased at the improvements they've made to their mobile app over the last year or so. I plan on continuing my banking relationship with them for the foreseeable future.
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December 2019 by Patricia Jungmann
Used to have a branch in Oakdale know have to drive to Woodbury or South St Paul and know they have changed the ATM machine and you go to put money into your account and you can't is pretty sad even whe
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November 2019 by Jerri Zabel
Whoever was working the drive thru today needs to work on their customer service. I was first to pull up and yet the second vehicle to pull up was greeted first with a hello and how are you. When I sent my deposit in, I wasn’t greeted at all, instead she didn’t say anything for a minute then says okay I finished your deposit. Just disrespectful. I don’t bank with them, I was making a deposit for someone else, so maybe that’s why I wasn’t greeted. Either way I’m glad I don’t bank with them anymore.
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October 2019 by Miles Macy
I called today with some questions and spoke to a very nice gentleman named Andrew. He tried to transfer me to someone who could better help me but the call got disconnected. When I called back, a woman answered and could not have been more rude! She refused to answer any of my simple questions and then wouldn't transfer me back to Andrew ( the nice guy) and said that no one named Andrew worked there!!! Terrible joke or just down right awful employee!!
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April 2019 by Duane Lenander
Seriously, just choose a different bank. We financed our mortgage for our home construction through associated bank. They disbursed funds that we didn't approve and then pretended like that didn't happen and tried to avoid giving us our records.
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January 2019 by Joe Mayo
Really bad online and mobile banking. Lousy credit card terms. Poor customer service and mobile/online banking outages that are scheduled but unannounced. HIGH CHECKING ACCOUNT FEES!
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August 2018 by Jane C.
We are very disappointed in our experience with this branch - by far the worst we've ever encountered. We drove 50 min to get a new debit card printed (a 10 minute process) and even though there was only one other customer in the bank we were told they didn't have time before they closed in one hour. The teller wouldn't check with the manager - I guess it's time to change banks after 30 years with Associated. We are so dissatisfied and disappointed.
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June 2018 by Jordan Ingebrigtsen
Awesome bank, free coffee, fast service tons of perks. Online is super easy. The people in this bank are very friendly especially Alisha. I plan on banking here for the rest of my life. Highly recommend.
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June 2018 by Alishea Thomas
I absolutely hate this bank they were not helpful to me at all told me there was no banker available I had lost my card I had to call customer service to get help
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May 2018 by Holly M.
If you want to be spoken to in a condescending manner by the female loan officer at the Woodbury branch......go for it.
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October 2016 by Jayme Krepka
Wonderful experience every time I visit!
