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January 2024 by Kathryn Hauser
Phenomenal customer service.Had a difficult to replace burnt out headlamp. I didn't catch his name, but he took the time to look up a video on how to change it from inside the wheel well. Then changed it in 3° weather. $18 lightbulb. Will always come back.
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December 2023 by Ling Liu
Derrick B provided the best service to me today. He found the right auto headlight burb for me. Importantly he helped me to replace it outside at the cold weather. He is excellent. Absolutely five stars! Happy new year to Derrick B! Thank you again!
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December 2023 by Marilea Bramer
I went into AutoZone last weekend to get new windshield wipers and was fortunate to work with Derrik B., the assistant manager. He was phenomenal—he answered all my questions, helped me pick the product that worked best for my needs and my car, and even helped with the installation. He is very personable and excels at customer service and taking initiative. My experience working with him is one of the best and most fun customer service experiences I’ve had in a long time.
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December 2023 by Elena Lindemann
Derrick took extra care when replacing my windshield wipers today. He noticed that a connector wasn't the right one, went back to the store to get a new one, was courteous and polite, suggested I wait in the car away from the cold weather while he completed the replacement. Five stars! Thank you!
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December 2023 by Mohamud Mohamud
Amazing service Derrick Brown is great he helped me install my light bulb and was Gary friendly. I recommend him all the time
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November 2023 by Melissa Jane Evans
This is the worst autoparts store in the area.**They do not have anyone on staff capable of doing returns or fixing mistakes cashiers make.**I went in for air filters, they charged me for the premium but then didnt have it in stock so they gave me the standard, but they didnt have anyone in store that could refund me the difference in price. The main cashier didn't have the power and the manager on duty said he was scared to try.They told me to come back the next day and thier other manager would be able to do it.- Next day: I came back they told me the manager wasn't there and i needed to come back the next day.- The day after that: I came back and again no one else was there.- I'm fairly certain they use this to get people to give up.- Ieft my number and told them to call when someone was in who could do the refund. No one called.I contacted AutoZone through thier website. Absolutely no follow-up.Grats on the extra $$ you made off me.I should have known, when I walked into the store there were already multiple visibly annoyed and mad customers waiting on the MOD to solve problems.Literally go to any other parts shop or location. Do not go to this one.
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October 2023 by Alex
Phenomenal customer service. I came in with a used Prius that was showing check engine lights. Elijah was nice enough to come out and check the codes. Not only that he also checked the oil level (common Prius issue leading to check engine light coming on) and tested my battery. It was very thorough and he was friendly and patient throughout, answering all my questions. It was very much appreciated
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September 2023 by Mike D
Stopped in to grab a couple quarts of oil tonight. Brought them up to the guy at the counter, he didn’t greet me, tell me my total or prompt me for my card. I asked for a bag, he didn’t say anything, brought a bag over and set the bag on top of my oil. I couldn’t believe it, couldn’t even be bothered to put the two items I bought in a bag. I’ve never encountered an individual so indifferent towards their job or their customers. There are a bunch of auto part stores in this town, I guess I’ll go somewhere else then? Lol. Two stars because the manager there was nice otherwise it would be one.
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September 2023 by Karin Klow
Took the car battery in to test because my car wouldn’t start to try the process of elimination as to why it wouldn’t start. They tested it with their machine and told us the battery was just fine and in good health so the car problem shouldn’t have been the battery. Set up a repair appt, called roadside to tow, the guy jumped my car and it works. We couldn’t fit my fiancé’s truck in the parking garage to try and jump it ourselves. Battery is completely shot. I don’t recommend anyone come here to get their battery tested.
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September 2023 by John L
The last two times I came into this store the same female employee was yelling behind the counter about how she doesn’t care about her job and is just there until she gets her new job. “I’m not cleaning anything”. “I’m just here to get my hours”. I don’t care about this place”
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August 2023 by Joe Zugschwert
Truth (employee) was doing a great job running the store by himself. He was great to work with and very good at his job. Fast friendly service! Give that man a raise!
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August 2023 by Rich R.
Great auto parts store. Had just what I needed and I'm from out of town. Service was outstanding and helpful. Parking was easy and the store was nice and neat. the line was not long and I enjoyed my shopping experience here.
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July 2023 by kyung hee bae
Marchavian is the best ~~so awesome hard working man . I appreciate your work .thank you so much.he was the only person working there but still very good customer service ..wonderful
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July 2023 by Alex Kline
Needed a new battery and car was stalled at my apartment. Jaimie went above and beyond by jumping my car and installing my battery. Couldn’t have had a better experience. Thank you!!
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July 2023 by Annalisa Espersen
I wasn’t even a customer today. But I received wonderful help when I was parked outside the Woodbury Auto Zone and my old Honda Odyssey panic alarm went off and continued to go off every time I turned my key to try and drive away. Joanne N from the store came out to where I was parked sitting so frustrated not knowing what to do while my teenage daughter was dying with embarrassment. Joanne was able to disarm the alarm in 30 seconds and we were on our way. Wonderful customer service and just kind help all around, thank you Joanne and Auto Zone.
