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January 2024 by Alexandra L.
The following are reviews I left on Google but also want to share it here: EVERY CUSTOMER BEFORE PURCHASING ANYTHING FROM THE TIE SHOP SHOULD READ MY REVIEW IST BEFORE MAKING A DECISIONI am forced to come back one more time and present my situation. Please read the following review I wrote 2 months ago and I recieved a response from the owners assuring me that someone will reach out to me and it has been 2 months but unfortunately no one has contacted me by email or phone. so here u go again.qaisar manzoor2 reviews2 months agoBought natural stone tiles and grout for my kitchen and hallway. Soon after noticed a few scratches on the floor and called the contractor and he after careful research told me that The Tile Shop provided us the wrong grout. Contacted the Manager named Dan and on his ist visit he accepted the responsibility and asked for a little time. He disappeared and never contacted me. A month later I called him and asked him to come again because the scratches were getting worst he again inspected and both the times the contractor was present. Dan again accepted the full responsibility and told me he will do the paperwork and have his bosses approve the re-polish of the tiles and the whole process will take less than one week. He disappeared again and I contacted him and this time again I was told to give him a week and guess what he disappeared again. About 3 weeks back I called him and finally got hold of his and he said his bosses have refused to fix the tiles. I have decided to not let it go and have asked my lawyer to pursue this legallyTHERE ARE OTHER TILE COMPANIES WITH MUCH BETTER ETHICS AND CUSTOMER SERVICE. IT IS MY ADVICE TO STAY FROM ANYONE WHO PROVIDE YOU WITH WRONG MATERIAL AND AFTER ACCEPTING THE RESPONSIBILITY MULTIPLE TIMES DECIDE TO REFUSE TO FIX THE ISSUE.WILL SEE THEM IN COURT VERY SOONLikeResponse from the ownera month agoThank you for sharing your experience, we have reached out to upper management.
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December 2023 by Lana Kopecky
I walked in feeling a little unsure but with all the charismatic and bubbly positive attention I got from Clarissa as she walked me through the options I was able to leave with the most priceless thing ever. Confidence.
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July 2023 by Nancy Jo Austin
This was a very pleasant experience. Our sales person, Ron Bland, explained a lot to us that we hadn't thought of.
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June 2023 by Tiffany M.
We were needing some help with tile in our shower that got messed up from a frameless shower install. We searched everywhere for new tile that would work and came up empty until we visited The Tile Shop. They were very knowledgeable and gave us several different options to fix it as well as a list of people who may be able to help us out and fix it. Both my husband and I were extremely happy as this is the first place able to help us out with our issue that's been waiting on a fix since February. I highly recommend them!!
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April 2023 by Kathy Berg
Obie was very helpful with choosing tile for our master bath. The store has many choices for tile in all price points. Our order arrived quickly. Customer service was great . Any tile that were broke during shipping were replaced without question. Return of unused tiles were promptly credited to our account .
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April 2023 by Rick Chapman
We just completed a major remodel of the Bathrooms and Shower House at Sunnyside Marina in Stillwater. The biggest component of this project was putting floor to ceiling tile on concrete block walls. Brittany Davis was our Tile Shop Consultant. Brittany helped us pick out the one foot by two foot tile, and recommended that we stack the tile. The result is so impressive. We posted before and after pictures on our Facebook page and our customers are going wild. Brittany determined everything we would need by simply taking the measurements we supplied for each wall. She nailed it. Thank you so much Brittany. You have made us look really good.
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March 2023 by Jamie Kysylyczyn
Came in with my husband to look at tile for remodeling our bathroom. Spoke with Ben, who said he needed to finish up something and would be with us shortly. We walked around the store three times. Second and third time around the store he was chatting with his coworkers. We waited an additional 15 minutes for him after the third lap, as he continued to carry on his conversation with his coworkers (which wasn’t about work). There was even a comment on how we were waiting for him that was exchanged in their conversation. It’s okay - we will go elsewhere and let our friends and family to not waste their time here. Two stars were given due to the variety of tile options.
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February 2023 by Bob Brin
The Annie Selke artisanal cream 3x12” subway tile & 6x6” lace (flower) is looking great. From Spain with the hand-made look. Thanks to Jacob for enthusiastic creative help with the selection. Turned out great for the farmhouse kitchen. Had a couple mishaps on the order being right.
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November 2022 by Ashley Nemetz
Too bad they had terrible customer service (1 girl ruined the whole) I love my tile but it was a huge hassle picking up my $1100 order and I was lied to and got hung up on 2x. Went to Roseville location for grout supplies. When I went back to woodbury location to return a box of tile here's what I saw on my receipt. The girl who hung up on me wrote in my address as "123 horrible customer lane" ? are we serious people. ? the first hang up....I was shocked because I was still okay (I assumed it was a mistake)...I didn't get upset until the second hang up (and being told that I'm rude) and I had call back 3rd time and talk to a manager, Ben. Who told me later on the dock that the girl on phone has issues. Yeah ya think? I feel unsafe that this store has my information and I am also disappointed that after all this disrespect there was no attempt of service recovery. ? I'll Happily drive to another city or state just to support a smaller company next time. No more chains for me.
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October 2022 by Ashley N.
Too bad they had terrible customer service (1 girl ruined the whole) I love my tile but it was a huge hassle picking up my $1100 order and I was lied to and got hung up on 2x. Went to Roseville location for grout supplies. When I went back to woodbury location to return a box of tile here's what I saw on my receipt. The girl who hung up on me wrote in my address as "123 horrible customer lane" are we serious people. the first hang up....I was shocked because I was still okay (I assumed it was a mistake)...I didn't get upset until the second hang up (and being told that I'm rude) and I had call back 3rd time and talk to a manager, Ben. Who told me later on the dock that the girl on phone has issues. Yeah ya think? I feel unsafe that this store has my information and I am also disappointed that after all this disrespect there was no attempt of service recovery. I'll Happily drive to another city or state just to support a smaller company next time. No more chains for me. Wish I could post picture of my receipt to show you ...see Google review for picture.
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July 2022 by JRS JRS
Great selection and customer service personnel with trustworthy advice who are current on the latest industry products
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May 2022 by Megan Glaser
My family and I had a terrific first time experience shopping here! We had the pleasure working with Ben. He was very nice,patient and intuitive to what we needed as well as very knowledgeable about all the different tiles they had. Through out the initial trip we were greeted by staff and asked through out our trip if we needed help with anything! 100% excellent customer service! Thank you Tile Shop for a memorable experience. Will use you again!
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October 2021 by Gina Bainey
Love this place! Great products, selection variety, customer service 100%. We also use them at my work to supply new construction tile selections & supplies! Top notch!!
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October 2021 by Dave Gallogly
Great selection of tiles. We went in to find drystack tile for fireplace surround.
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June 2021 by Pat Mckenna
I recently remodeled my bathroom. A friend recommended the Tile Shop in Woodbury and what a great recommendation it was! The store is beautiful with displays and a large inventory of tile choices . But best of all was Jeff! He made the overwhelming job of choosing tile easy. He was so knowledgeable and helpful. I would definitely recommend the store and Jeff!
