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September 2023 by Sparky Kitchen
I have a 94. Ford F-350 four-wheel drive. ZF5 transmission.The first one they sent me did not have reverse.The second one they sent me. Had a cracked case.The third one they sent me did not have second .The fourth one they sent me did not have second.I had two different professional mechanics install it.I'm out the installation fee times 4.I have a truck that does not have second. Please stay away. Please do not waste your time. Go somewhere else.
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July 2023 by Scott Sullivan
Ordered a NV 4500 5 speed through a local supplier. Good timely delivery. That was the end of anything good.Installed in a 99 dodge 3500 2WD V-10.The owner is a Vietnam Veteran, Purple Heart receiptant and now a cancer survivor. We finished his tranny job a few days before he was dianosed with cancer. He spent nearly a year in the hospital and treatments mostly flat on his back.13 months after we did the job the transmission has a catastropic failure 180 miles from his home at 60 miles per hour. Locked up completely. The transmission had 2932 miles on it and had pulled nothing in the 13 months since installed.I contacted the local supplier from whom we bought the NV 4500, They contacted Randy's Ring & Pinion and where told it was out of the 1 year warranty, so too bad.When this was relaid to me I requested the contact informationWhich led me to a guy named Chris in Everett, Washingtonwho told me in no uncertain terms they would not do anything to help "Our" their's and mine, customer.I then contacted Josh Linnell at Zumbrota in Minn. wanted me to ship the tranny back to them and pay frieght both ways I am sure, Then want me to pay labor to fix a transmission with 2932 miles on it.I sent photo's and requested some help to make this right with the customer.No help. I took the transmission to a local shop Pioneer Transmissions in Hermiston, Oregon, who found the wrong snap rings on the out shaft, bearings damaged, shift rail covers laying in the bottom of the case, broken gear. $1,550 bucks later transmission reinstalled.I would not buy anything from these people.Under "ANY CONDITIONS"Pure & simple they are crooks and do not support very people who grant them the right to be crooks
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July 2023 by OBX Way
January 19th of this year, on a recommendation of my local Winchester Va off road garage I had them install a Zumbrota trans w/extra 3yr unlimited miles warranty along with Centerforce clutch and throw-out bearing. It was firm, smooth and awesome! And yet shortly after the install the trans started to leak; the garage opened a warranty request. Almost 2 months went by before the warranty request was honored AND another trans was shipped (I get it, parts are hard to come by). Just had the garage install the trans yesterday June 30th 2023 - No leak but now it makes a grinding/clatter sound in 1st, 2nd, 3rd and 4th that the garage didn't think it was safe to drive. They even used a auto stethoscope to narrow down the sound location; not an exact science but still a good marker for investigation. Only time it would not make a sound is when the clutch was pressed in; slowly release the clutch and the grinding/clatter matched the pressure release of the clutch. And yes, during the install they did inspect the clutch and throw-out bearing; all looked good. I understand that the issue could stem from the actual install or from the manual trans shifter but it doesn't appear likely ... Hope the 2nd warranty request goes a lot smoother / faster then the 1st one. Perhaps the 3rd Zumbrota trans is the charm.
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May 2022 by Tom Spade
They had my part. Ordered Friday, received it Monday. Have bought remanufactured transfer cases for my jeeps from these folks, never had a problem. I not only would recommend them, I have, and do.Solid products, solid business.
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April 2022 by Robby White
Craig at Zumbrota is great. Very knowledgeable and willing to help , I’ve had a lot of experience with suppliers/builders and Craig was by far the best Excellent customer service !
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January 2022 by Todd Miller
Purchased a reman Ford 9.75 IRS for my Expedition and it has performed flawlessly. Buttery smooth operation, I expect many, many years of reliable service. Fair pricing and worth every cent of it.
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November 2021 by ru l
I want to thank Jack for understanding the situation/problem great and took care of a problem, and that is rare for a company to do in these days and ages.as this problem was a difficult and rare situation thank you for every one involved with this service this company you will survive. stay safe people.
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July 2021 by Oldgreg jr
I needed an axle. I told them what I needed, and said the core would be damaged. They said no problem, I'd just have to pay the $1000 core charge. So I worked on acquiring funds.Made the phone call to order, and a different guy said. "No absolutely not. We will not sell one to you with out a usable core. That's just not the way it works. We will not sell you an axle outright ".......I'd say don't waste your time with this company.Can't rely or count on anyone these days.
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July 2021 by John M
Excellent service
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June 2021 by J c
I want to say that I had an ok experience here but was left with some disappointment. The differential we installed had a problem but they were able to resolve the issue with a return and we installed the original for now so the customer could get back on the road. What didn't make sense was that they are supposed to pay labor if there is a problem however that's only if we replace it with another unit from them. The problem was that because we had waited a a few weeks for them to build the first one and the customer scheduled the day to come in when the part arrived, we couldn't wait for another to be built and shipped again. The customer was leaving shortly after to take a vacation and use his vehicle. When I asked about labor reimbursement they would not pay out because I sent the unit back however we had to due to the circumstances. A labor warranty shouldn't matter whether you keep the part or not but should be based on whether they back up the parts that they sell. I would still likely use them in the future but this kinds rubs me the wrong way.
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June 2021 by Tania Lopez
Bought a differential from them. Pinion seal started leaking within the first 100 miles. Then started howling. Total junk product. Been waiting to hear back from summit racing for two weeks.
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June 2021 by Dan Brunner
great service
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January 2021 by Dan Quaas
These guys had a reverse idler sliding gear for my 34 year old Jeep on hand. Was well worth the hour drive to pick it up will call, and it was cheaper than any online parts suppliers.
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January 2021 by Jacob Colinger
Just bought a zumbrota transfer case from Autozone and it arrived with a bent stud and looked like it’s been dropped a couple times the paint was flaking off heck looks like they boxed a junkyard transfer case and shipped it.
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September 2020 by Andrew Althof
TOP NOTCH SERVICE
