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September 2023 by Wil Harris
Great review left 2 years ago, now this.My 2020 Silverado has been there since 7/12, appt date 7/17/23. Part on backorder—no rental reimbursement/courtesy vehicle, 45 days in. Minimal contact until leaving this review.I truly expected better service from Heafner Motors & General Motors.Hope to see this scenario turn around soon!**Update 8/30: -raised 1 star-Dealership is updating me on the status more frequently- same, backorderPending an update from GM for rental.
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July 2023 by Cindy Benson
The professionalism, going above and beyond for me as a person... the kindness that was shown me.. thank you team Heafner Motors...
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June 2023 by Martha Avant
I bought a car from them in 2021. I go there and get my oil change. They change anyone oil. I love it in and out in 15 or 20 minutes
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February 2022 by Amanda J.
Please pay attention to the negative reviews! The people selling used cars at this dealership are transacting in an unethical manner. We recently bought an older truck from them that seemed to be in decent mechanical condition. Within a week of purchase, the truck showed major issues. A mechanic inspected it and indicated it needs THOUSANDS of dollars in mechanical repair. I contacted the dealer because we just bought the vehicle. Asked them for help. Told them it was financially devastating to our family. All they said back to me was - thanks for your purchase. ...the truck was purchased as is. That's all they said. It has now been less than 3 weeks since we purchased it - there's no way these issues just suddenly happened out of nowhere right after we bought it. They are UNWILLING to discuss this in good faith and to do the right thing. We spent all of our savings to buy this truck. Once the sale is final, they do not care. No matter the deal.... No matter how great everything seems.... I urge you to take your business elsewhere or you may end up in a financial predicament.
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December 2020 by Steven L.
Great customer service and friendly staff. Don't know what's up with the bad reviews but my experience was exceptional. They helped me out and for a good price too. I called up 3 places yesterday and the first two told me they don't patch tires that they put plugs in tires when you have a flat or a tire that keeps losing air. However, this place told me they only patch tires. So, that sold me. Also, I got my oil changed here and they did a good job on it too. So, they helped me with 2 problems I was having with my truck.
