January 2024 by Jennifer Starr Dodd
UPDATE: As of 1/9/24 While it was stated below this issue has been resolved, it has NOT. I am still fighting to gain access to my Grandmother’s funds from BankPlus. Her account has been compromised by scams and abusive family members using her account info for their own bills (cable, utilities). The amount of personal funds as well as my Grandmother’s money lost due to BankPlus’ negligence has breached almost $10,000. As we speak - there is nobody allowed on her checking account with her and she continues to lose funds. Her nursing home bill will be out of my pocket due to the absurdity of this situation. I have reached out to my lawyer to proceed with legal action. Nothing is resolved!This branch is the worst banking institution I have ever dealt with. My grandmother has dementia and is in a nursing home in Natchez, MS. I have a legal notarized durable power of attorney over my Grandmother and her affairs. I submitted a copy of my license, social security #, Doctors note from my Granny’s primary DR. stating my Granny can no longer manage her affairs due to her memory loss, along with a copy my power of attorney. Laverne Hampton, Katherine Donahue, and the Belzoni branch manager refused to submit my info to the legal department for review so I could be added to the account. Mind you, I live in Minnesota 15.5 hours away from Mississippi and I need access in order to pay my grandmother’s bills and pay for her care. This branch manager and two listed employees are working against me and REFUSE to give me access to my grandmother’s account even with all the necessary documents provided. I even went into the bank with a police escort and they again refused to provide me with a reason for denial, and also refused to submit my documents to “Legal” for review as an saw all of my paperwork piled up at one of the teller stations where I left it to give to Katherine Donahue and Laverne Hampton. Currently, I am working with an attorney to sue Bankplus and these individual employees for conducting illegal activities with my Grandmother’s account. They claim to “care” for my grandmother and that’s why they put a “lock” on her account. My Grandmothers Medicaid application was denied due to this bank not willing to work with the social workers to submit the necessary bank statements as proof of income. There is some funny business with this banking institution and its employees. I will be suing.