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February 2024 by Marie Smoyer
Check-in was smooth,and desk clerks were friendly and helpful. King room was spacious and well worth the rate. Directly across feom Beau Rivage Casino. Easy walk to casino experiences and shows.First time here. If I'm ever in the area, I will choose this hotel again without hesitationRooms: Spacious and comfortableWalkability: Easy walk on the sidewalk to the crosswalk to the casino
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January 2024 by bridgett brown
The location is great and convenient. When booking the room, it said they had a view but it's only a view of the huge hotel/casino right in front of BW.Rooms: The room was large but the bed was too hard and the pillows get flat quickly. The balcony was great to sit on and drink your coffeeNearby activities: There is a daiquiri shop right next to the hotel which was great. Casinos, beach, and restaurants are across the street and down the main street you're on if you want to walk to it.Walkability: Everything is within walking distanceFood & drinks: Food and drinks are great in the area. Especially the Jamaican Restaurant CBs and Le Cafe Beignet. (My faves)
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January 2024 by n G s
Located across the street from the Beau Rivage.Very good customer service at check in. Easy check-in process. We did not like the 1st room, without any hesitation the room was switched. The 2nd room was clean, the shower was HOT (loved it after a very long day). Beds were comfortable, had a good night’s sleep.Next morning breakfast was great. The lady who works in the kitchen was very efficient, effective and very good with keeping the food fresh and the serving trays full.Check out was quick and simple. On this stay, I felt I got my money’s worth.I would stay here again.
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December 2023 by Bibi H.
Rooms: Zimmer war soweit in OrdnungNearby activities: Ausser zum Strand gab es nicht viel fußläufig zu erreichen das wussten wie aber vorherSafety: Ich hatte ein Zimmer in der ersten Etage, und fühlte mich sehr sicherWalkability: Es ist nicht so viel fußläufig zu erreichen das wussten wir aber vorherFood & drinks: So wie auf den Fotos beschrieben mit shake Automaten ist es nicht
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December 2023 by Cotton 4Life
My husband and I visited here for our anniversary weekend. We stayed 3 nights. Went to a couple of shows @ Beau Rivage & Hard Rock. This hotel is in a great location. Right across from Beau & about 2 blocks from Hard Rock.Check in was ok. Staff could use some customer service training. Everyone I encountered was lackluster, not exemplary. I wouldn't use the word "friendly" at all. I felt like I was bothering them when checking in and out and the three times I visited front desk during our stay. I encountered 3 different staff members at the front desk face to face and all were equally non-chalant and overall disinterested as if they hate their jobs. When checking out @ 10:45 am on Monday, the clerk had her head on the desk and looked barely awake. She didn't greet us, I had to greet her and let her know I was checking out. She could care less, just printed my receipt. I said "thank you", she said nothing, no "thank you for choosing Best Western" or anything. Stone cold facial expression.The room was clean, linens were clean. Towels were treated like a piece of gold. We couldn't receive a clean towel unless we exchanged a towel. The room came with only TWO bath towels, which seems a bit scarce. Friday evening we showered before the show, my husband dropped his towel on the floor and didn't want to use it again. On the way back to our room (10pm), we stopped at the desk and asked for 2 more towels. We were told by a very stoic male employee that only 2 towels come with a king room and we couldn't get anymore until 6am. The employees don't have the keys to the linen room??? So we shared my towel for our showers Fri night. What if there is a late check-in and the room is missing towels or the towels aren't satisfactory? No one can access the linen room? Seems odd. The next morning, my husband went down for breakfast and saw a housekeeper down the hall. He asked for two towels. She said he had to bring her the dirty towels before getting fresh ones. He came to the room and retrieved the towels so that he could do an even exchange. There must be a towel shortage in Biloxi. The towels certainly aren't nice enough for one to want to take them home. So why are they so scarce at this hotel?Speaking of breakfast, there are hot food offerings, however most of the serving pans were empty 2 mornings straight (Sat & Sun). We got a bagel & a banana since there was no hot food available. We skipped it on Monday & went to waffle house. We went to breakfast around 8-9am. The food should have been plentiful during this time or at least be restocked since breakfast runs until 10am.The towel rack in the room was very loose, screws protruding from the rack. We reported this and it was repaired immediately.On Sunday, we put our "service the room" sign on the door prior to leaving at 10am for a day of shopping. The signs say put the sign on your door before 12pm We wanted the towels exchanged (left on the floor as instructed) and the trash emptied and the room freshened up. We returned around 5:30pm and the room had not been serviced. We called front desk and were told housekeeping staff is gone for the day and that the maintenance person would bring towels to exchange and we could put the trash outside of the door. What's the purpose of putting out the sign if it will be ignored?The sofa/loveseat had a musty smell as if it hadn't been cleaned or disinfected for a while. The bed was comfortable, however the blanket was thin. My husband likes the room cold, I don't. Normally, I just wrap up in the blanket, but this one was no help. So we adjusted the temperature so that we would both be somewhat comfortable. Comforters would be better than just the thin blanket and thin top cover. There was a large hole in the sheer curtain, looks like a burn hole.This stay overall was okay. I'm not sure I would stay here again. If I do, I would bring my own towels.
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December 2023 by David Carvell
Nice friendly helpful
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November 2023 by Daniel Domenzain
Place is outdated, rooms looks recently renovated, but everything else feels old.Location is great, walking distance from other attractions in the area.
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October 2023 by Anthony Lamb
Great breakfast, amazing service and clean rooms and building in general. I told the cleaning ladies ONE time that I needed towels and a trash bag and just hang it on my door and they done it almost everyday we was there. The pool was nice and clean and the hotel itself is in a great location right on the strip. The staff we encountered were very nice and helpful as well. Def would recommend this place to anyone coming to Biloxi.
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August 2023 by callysbf Caldwell
My room rate was 89 + tx. But Don Prather was charged Eleven dollars× 3 nights more.
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August 2023 by Jeanie Becnel
If you want to frugally go to the Hard Rock and the Beau Rivage, this is a great choice. Beat the prices of the casino room's all while being within walking distance. They also have free breakfast, and the a/c is cold.
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August 2023 by Jasmin Johnson
The service was great, and the location was perfect for our beach trip. The room was clean and comfortable, and the breakfast was decent. The employees who work in the breakfast area were so kind and hospitable. The property smelled so good. Kevin was the attendant at the desk, and he was a delight. I would definitely stay at this Best Western location in the future. It is one of the best I've ever seen.
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July 2023 by Michael Fritze
This is the 2nd time we have stayed here. The entire staff is friendly and helpful. The rooms are clean, and the beds are harder than I like, but my wife was a happy camper with them. The only negative I have was the fragrance in the hallways was quite overbearing. I am guessing it was some kind of cleaning agent, but it was way too much.
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July 2023 by Mickey Meacham
Decent room, decent breakfast, never had an issue with a best western. Walk to mgm stadium for the shuckers. Recommend.I have been told by a family member to edit this review.Excellent AC, beds, bathroom and breakfast. Very clean.So there you go.My edit: had q whether there was refrigerator. There is a refrigerator.It wasn't clear on the website.Walkability: Shuckers & casinos
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July 2023 by Michael Smith
The best I can say is that I was disappointed. The rooms have been haphazardly repaired, and the employees do not review reservations. There is also a problem with the training regarding the Best Western rewards
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July 2023 by Caroline Childress
Great experience here. Very clean. Very nice. Great customer service. Food was great at breakfast. Their staff was so polite.
