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February 2024 by Trey Schelsum
The rooms were clean but really old and run down. The bathroom door would not really close without the force of the almighty. The real issue with this location was the lack of service. There was rudeness at check in. Rude in the morning when I asked for towels (as if I have any clean towels- luckily a young man swooped in). Then there was no breakfast in the bar and a lot of complaining about having to fill the food that was there. The location was convenient, but cannot recommend just on the rudeness of staff.
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February 2024 by Tony Patton
Decent looking hotel however my room (113) had bugs in the bed. I'm not sure what a bed bug looks like but to be safe I'd assume they were bed bugs. It smelled loke mold and mildew. When I notified the front desk, the employee seemed unbothered or alarmed about the issue. I'd even say she had a lite smile on her face. She asked me what I would like to do? Well it's 12 am I need a bed that doesn't have bugs in it. The room I booked was handicap, she advised that there were none available. I toughed the stay out. I'll never stay here again.
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January 2024 by Bill Texrunner
Easy on and off I-10. Very close to the beach, but don't have to pay crazy resort fees. Staff is incredible and friendly. Very accommodating to your needs. Definitely will stay here again.
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January 2024 by Kenneth Neely IV
Freshly updated free coffee 24-7 am free decent
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December 2023 by Alisha Muirhead
Avoid this motel! Smells of mildew that they try to cover up with synthetic fragrance, which just makes it worse. We woke up to 2 tiny roaches in our room. When we left our room for breakfast, large roaches were along the walls in the hallway. That was it. We packed our bags and checked out. The lady checking us out was nice, but the lady who set out the breakfast was behind the counter also and gave a hardy laugh when I said there were roaches. My daughter walked back inside to put the cart back and she heard one of the employees laughing and said, "There are roaches all over this place." Stay far away from this place.
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October 2023 by jeff osborne
Clean nice room for a great price. Free breakfast was sufficient.Rooms: Nice suite king bed with a couch
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October 2023 by K Jay
If you're looking for a hotel that doesn't smell like smoke and mildew, this isn't it. Black carpeted floors, three elevator even smells. It appears they may have tried to update the hotel, but it's an dated building. Plenty of parking. They do have breakfast in the morning at no cost, but do know the choices are pork and preferred eggs if you meat. Biscuits, yogurt, cereal and oatmeal and waffles and juice are the other menu choices. Friendly staff. Ice chest is good. The rooms amenities are dated but suitable. This hotel is not close o the beach.
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September 2023 by Kaylyn
Great breakfast, friendly front desk staff. Room smelled pretty musky, and despite having the do not disturb sign on the door, housekeeping still came in and cleaned our room and moved our belongings around.
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September 2023 by Daniel Fodor
I woke up at 3:30am with bed bug bites. I had my daughter and granddaughters which also had bites on them. Told the front desk about the problem. It was said they couldn't do anything but move us to another room until management comes in the morning. I would've left at that time but having a 4mo and a 1yr old we moved to far away from that room. I took pics of the bites and the bugs on the bed. Management told me the next morning they couldn't do anything until pest control confirms that there are bed bugs in that room before they will compensate any refunds. I'm taking myself and granddaughters to a medical facility for the bites.
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September 2023 by Daniel F.
Not recommended. Bit by bed bugs. Took pics of bites and bugs on their beds in the room but will not do anything about it until a pest control company says that they are present
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August 2023 by Walter R.
The person that works the later evenings is a blessing! She is by far the friendliest person I have ever had the pleasure to meet. I travel all over and spend more days at hotels than at home. I ALWAYS make sure this is my resting stop! So friendly, super clean rooms, great rates, and the breakfast is delicious! I can’t say enough about the lady working the front desk… I may have to try and recruit her to come work for my company! ??Rooms: Well made, updated and super comfy!Food & drinks: One of the better breakfast options at this price. Real food… not just a damn muffin ?Noteworthy details: The staff here are the friendless you will find!
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May 2023 by Anthony “Status” Kearns
Me and my girlfriend got a room here for a romantic getaway. I loved the overall look of the hotel lobby, the hallway and our room. It was a very calming setting.Our room was beautiful. Everything was clean and spotless. The bed was a bit too soft for my liking. The bathroom was sparkling clean as well. The couch was comfy, I almost fell asleep on it when I sat on it.The location of the sink was new for me because of this being my first time in a Hotel. It turned out to be a good placement for selfies because of the lighting.My only gripe was that the TV had a bad quality picture, couldn’t enjoy the show I was watching at the time (Snowfall).
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May 2023 by slyefocks
I want to stress 1st and foremost the staff was A+. My issue was everything related to the hotel. They were completely renovating the hotel so the smell was bad and our room wasn't the cleanest. We found several French Fries by the beds. Also, the internet wasn't working at all whatsoever. I am a longtime and a Platinum Member and I have always been satisfied with Best Western.Rooms: Should have been cleaned.
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April 2023 by Rayla Gaines
Upon checking in the property there was a bunch of construction in the main lobby which was fine . The lady checking me In was nice unsure of her name . I checked in 3/17/23However once getting upstairs to the room . First stop the bathroom the toilet was dirty & I mean inside the bowl & on the toilet seat . The toilet tissue holder was coming away from the wall so every time you pulled tissue the holder almost fell off the wall . The floor had hair and was just a mess . next stop the room the floor was carpet so it was crumbs here and there . The bed was very very verrrry uncomfortable felt like a roll away bed I wouldn’t have made it more than the one night I did.Now over to the sofa (pull out bed) upon pulling it out I noticed a bunch of white spots but as I pulled it out more I noticed a smell and it was mold . Dried mold all along the bottom of the part to pull out the mattress After completely pulling the mattress out my daughters noticed dried boogers and crumbs on the bed we folded it back I mentioned everything to a gentlemen who was either cleaning or stripping a room across the hall and he said he would mention it to the front desk clerk .The room it self was very spacious just not worth the money you pay for it 200+ dollars
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March 2023 by Debra Cooper
My, my, my, I want to share my great experience while lodging at Cypress Creek Best Western. The staff at check in, ? Happy Group. But Robert is definitely your front desk, lobby , Kichen guy. Robert is very friendly and helpful. I could tell he was happy to have us in the house. His interactions with everyone were stellar.He took the time to tell me how to get to the beach for a sunrise. Better than that, he made a map for me.He also helped my sister warm her eggs. I hope you are aware of the gem you have on your team.I will always remember the optimal service received at your Cypress Creek Facility!Blessings in Abundance to All,Pastor Debra Cooper
