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March 2025 by Taylor Boyd
Had a reservation for a U-Haul at 7am they changed it to 9am. I show up at 9am door is unlocked and no one there. Awful customer service this place needs to be tore down and get rid of the eyesore.
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January 2025 by Jan Vos
Leaky overhead A/C ruined our goods, not a word from climate safe, ever. I saw buckets with water at various places throughout the building. So our experience was not unique.
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October 2024 by Amber Griffin
Outstanding
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August 2023 by Dan
This may be the best experience I've had with a business. Since day 1 they have been friendly and helpful with my needs. There were no units available so I got a parking spot for my trailer and used that. After about a week a unit opened up and I got a call telling me it was available. Got a great deal for having a parking spot too. Very easy to access both at any time. About 6 months ago I had changed banks and forgot to update my info with them for auto pay. After a few month I got 1 phone call to let me know. They were very understanding and dropped all my added fees and gave me plenty of time to get caught back up. No harrassing calls or threats. Very helpful. They even thanked me for paying it back! Can't recommend this business enough.
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August 2023 by Alisha Kelly
I've rented at unit for here for 5 years..in those five years there's been three different people in charge of payments. Every single person messed up our payments in the systems. Two people were stealing the cash payments made and putting in the system like we never made a payment and the company wrote off the charge. It got to the point that they claimed we paid nothing from Jan 23 to July 23. They forced us to moved our things out. I had receipts and canceled checks proving I had always paid my bill. But that didn't matter to them. Also I have paid the insurance fee so all items would be insuranced incase they were damaged. Well the unit got alot of water damage I knew nothing about. They know but never said anything to us. And still charged us normal rent every month and they still said we never paid. My furniture was damaged. Almost every piece we took out had water damage of some sort or mild growing on it. So I try to go after them with the insurance ive been paying for. And was told I didn't pay my bills and was evicted so the insurance doesn't cover anything. Point being...THIS PLACE IS SHADY. THEY WILL STEAL YOU MONEY AND SAY YOU OWE THEM. EVEN WHEN YOU CAN PTOVE YOU PAID.. they don't care about the customers, your items or that someone working for them is stealing people's payment. If the computer shows you didn't pay then you didn't pay. Is how they see it. Never ever rent a unit from these people. I'm not the only customer they've had the was getting payments stolen. There's alot of us.
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April 2023 by Lauren DeLaughter
Great customer service! I feel like my stuff is safe and secure there.
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December 2022 by Nana Deb
Have used this center for several years..have nothing bad to say, only good things!
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September 2022 by Daniel Morris
Rented a U-Haul. Friendly staff. Facility seams to be clean.
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July 2022 by Daniel M
Rented a U-Haul. Friendly staff. Facility seams to be clean.
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September 2021 by Kathleen Hadwal
Lori Hudson and her crew are gems - professional, efficient and so very helpful. My moving truck showed up hours before Hurricane Ida struck, along with a few dramatic problems. She had solutions, a "can-do-spirit" and leadership, and we got unloaded and stored in good time. They even drew me a map on how to get to my new home. Took such good care of me and I'll always be grateful. Great job, Lori and crew!
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November 2020 by Thomas Eaton
Great customer service... Very friendly and attentive
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October 2020 by Steve Elsey
My 40k boat was stolen from here. I have been calling the owner for 3 weeks. Still no call back.
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October 2020 by Steve Elsey
My 40,000 boat was stolen from here. Called owner 5 times. No call back.
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August 2020 by Kevin F.
My wife and I rented a Uhaul van from Climate Safe during the Covid pandemic to move my elderly mother. Of course I expected things to be awkward with some of the CDC guidelines and renting a van, but the employees and the general state of the place demonstrated no interest in quality or professionalism. No masks to protect customers (and themselves), slow service, office was a "shithole", manager had an attitude that reflected her crappy life and the other employees fit the stereotypical "backwoods idiot" character. I honestly don't have the energy to go into all the details about what was wrong with this place, but trust me when I say just go somewhere else to rent a Uhaul truck. I'm sure anywhere else would be better, unless that place was run by these idiots family members?! The only good thing I could possibly say about this place is if it was some sort of prison work release program then maybe that's good, but I would suggest keeping some prison guards around to maintain some cleanliness and order. They may also want to look into an education program on public health and the civic duty of wearing a simple mask during a global pandemic.
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August 2020 by The Flying Mullett
Safe and secure. My buddy's band practices there. He sucks at music
