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July 2023 by Rick Randall
I wish I could give less than one star. The procedure changes at least once a month! No one knows what is going on, the workers are random in who they accept to explain what the misleading signs mean. The wait is endless and fraught with rude or possibly uninformed people on duty.
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February 2023 by Gary Miller
Pharmacy does not have a phone number to talk to a human being about problems or to inquire about status of a prescription!
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January 2023 by D Pate
Drove over an hour to activate prescriptions only to see a sign for training and they are closed. These notices were not up yesterday during my appointment to let people know and the assumption that everyone knows when this occurs is irresponsible. I now have work and will have to wait another week to try again.
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December 2022 by Debin Brown
Drove over an hour to activate prescriptions only to see a sign for training and they are closed. These notices were not up yesterday during my appointment to let people know and the assumption that everyone knows when this occurs is irresponsible. I now have work and will have to wait another week to try again.
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December 2022 by Jason Grenn
There is no way to call and speak with a human being about any problem with any medication or even clarification on a text sent by the pharmacy. The text messages are extremely vague about any medication's "problem state" and casually mention that you should "stop by the pharmacy" as if everyone they serve lives on base. I live over an hour away and it is an expensive prospect for me to "stop by the pharmacy" any time the pharmacy has a "problem state". YOU NEED A PHONE NUMBER THAT REACHES A HUMAN. This is, after all, about medications that keep your customers alive and well. Seems a whole lot like you don't really care about the people you serve.Everyone is nice and does their job well when I have to drive down to the pharmacy. The problem is COMMUNICATION, from places that are not inside your building.
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October 2022 by Richard Ledford
This is a joke. I’m active duty. Visited a provider at the on-base hospital in the morning, was told to go to the pharmacy and that my script would be ready for pickup that day. No further instructions were given. I went through the drive-through 2 hours later on my lunch break and was told I would have to call in my script myself, not given instruction on how to do that, and not helped further. The hand doesn’t seem to know what the mouth is saying, and the mouth doesn’t know what the hand is doing, so to speak. Overheard a med group member saying they closed the clinic pharmacy location because of low manning. In a high traffic location, in a retirement heavy town. Makes perfect sense. I don’t even bother getting my kids medicines filled on base anymore, because I have no faith that I will actually be able to get them. I just go through CVS or Walgreens. This pharmacy is an embarrassment to the DoD and serious lack of concern for patients has to be the culture here for it to be this bad.
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October 2022 by Janette Kopp
Three times lasti was told my refill would be ready by Friday. On Friday, after waiting 20 minutes in the drive thru, I was told Tuesday after 8:00. Now they say it’s still not ready at 9:30! I called in this prescription over a week ago! If I could give zero stars, I would.
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October 2022 by Ann Sloane
I am sorry to give 1 star but the new system does not accommodate seniors who are having a particular probl with a script. I called it in and got no script. Since I called it in I threw away box with the script no on it and the actual medicine has no no. On it since they put it on the box not the medicine. Since Keesler issues the no. The drs. Office doesn't know the number only Keesler knows it and I can't get through to them to find out what happened to my script. I've been without my med. For over a week now trying to find it. The base is far from my house and not feasible to drive there everyday. I have to plan trips to the base due to the cost of fuel and I have to drive on days that I feel ok since I got out of the hospital last week with heart surgery. I need help and can't find who can help me. The base can be mysterious trying to find where I can get help. Every number that I had trying to call them hangs up on you while it's ringing. It makes me frustrated yet I must remain calm. If anyone knows how I can get help with this I would appreciate it! Thank you
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October 2022 by Dr. Jason Anderson
Often wait a day or two but they fill the script. Usually very packed with people
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September 2022 by Geoffrey Hittner
Horrible Service, Disrespectful! Cannot tell you if your presciptions is ready or not and to find out it was filled 30 minutes prior.
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August 2022 by Cathy Pustay
Called in husband's script July 6th, arrived to pick up July 12th, notified it was out of stock and we'd be contacted when it came in. It's now been 3 weeks and nothing! I've left messages; what a joke that they'll return the call in 3 duty days...it's been 7. I've successfully joined Express scripts, promptly received scripts except the aforementioned one because kafb computer says it's been filled..not! Not elderly friendly at all, impossible to speak to a human. It's a shame.
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June 2022 by Becca Taylor
This is by far the worst ran pharmacy I’ve been to. A majority of the crowd are elderly and have a hard time standing for long periods of time. During high traffic hours there is no where for them to rest/sit during their wait. I saw almost every person standing in front of me turned away saying they had a problem or it wasn’t filled yet even though the patient said they did. I came to pick up a script for my son and though I have been texted it is ready I’m told they can’t figure out where it went. Very frustrating to see how things are handled here.
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April 2022 by Lila Wallace
My mom and I had a wonderful experience with Blake. He was so kind, friendly, and willing to help. My mom is my dependent and she received a perscription from an outside doctor and we didn’t know the procedure of how to get that filled. We went to the main pharmacy, who then directed us to the BX pharmacy. We had never been inside (only drive thru) and once we found it we asked how to get it filled. It was supposed to be dropped off in a box and we should have come back a few days later to pick it up. Blake not only told us what we needed to do, he took the perscription, and he had it filled within an hour or two. He went above and beyond and I am so grateful for people like him that make our lives a little less stressful.
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February 2022 by Susan Vandigriff
I have a 88 year old mother and does not have a smart phone can not scan her heart meds and such. The base needs to be more user friendly to the elderly. Standing in line when some can not stand. Should use a number system like before and then call your number . At least they could seat. Medical and disability service related pr not need consideration . I have to figure out now how to get her meds on Express scripts. People age and some dont evolve to new technology because of a fixed income as well.
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February 2022 by Lara Severs
This is the most inefficiently run, waste of time time. Sitting on hold for hours just to activate a prescription, only to sit in long for 3 to 5 hours to pick up. I guess when you only work one day a week, you prove just how little value you place on vets and their healthcare needs.
