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November 2023 by Image
Orders going through before 11pm but you have to call before 1040pm but yet it will be a call center apprently their own call center doesnt know what time they close will maybe it's because you arent supposed to close til 11pm not 1030 1040 like you own papa johns so, also the order went through after apprently their system was already shut down but the order still went through, also they will close and call you 20 minutes before they are supposed to if you call literally 15 minutes before actual close and your order goes through literally at 1057 1058 they will call you while their mouth is full of food disgusting... so maybe close at your correct time cause you cant shut down your system til 11pm exactly that's why it went through it's a preventative so papa John's doesnt lose business but when you hire people who dont take their jobs seriously enough that's what happens
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November 2023 by Pauline Harlan
I am a customer of your biloxi pass road location. I placed an order around 430pm Sunday evening. The driver arrived 15 min later than the latest time of the tracking app. Which was fine. When he arrived around 545 pm he arrived with out my order. He said someone gave him the incorrect bag. He called his manager Christy. When he was done speaking with his manager, he admitted his honest mistake and apologized. He said our order will be free of charge. He told me that he is going to remake our order and have it delivered asap. It is now 630 pm. I called the store to confirm that our order will still be delivered and that the money was pending from my bank account and I wanted to confirm that i will not be charged. The manager Christy said that she doesn’t know why he said it was free of charge, she said she did not tell him that. She said that I would be charged. She was extremely abrasive and unprofessional. I understand finding help is difficult but your manager Christy needs more training related to customer service. I am upset that she is not honoring what the young man told me. I am also upset that she spoke to me in the manner she did. I understand the young man made an honest mistake and was not upset at all when he said he would make it right.Update:I am sitting here 2 hours past the time of my initial order and the driver finally arrived, with the wrong order again!!!!Christy is an incompetent manager and has zero customer service skills. My husband called to let her know and she did not take any responsibility again. Hopefully my card isn’t charged for this ridiculous fiasco. My family and I are going to drop these three disgusting pizzas off to the homeless to see if they like Alfredo pizza because we do not and did not order it.
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November 2023 by Tyler
Papa John’s is my favorite pizza chain, but damn, this location mostly misses the mark. Almost every order I’ve ever had for on base delivery here was late or had issues being delivered. Choose pick up or go someplace else for delivery.
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September 2023 by Mike Little
They refused to deliver to Holladay Inn express in Biloxi, they made us outside the building. The pizza and cheese sticks was barely warm and when I called the manager to complain she acted like she didn't care.
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September 2023 by Michael de Malignon
The food is good and the staff is cool.
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August 2023 by Shane Alder
I'd rate it zero if I could. They messed up my order then lied about their hours. I will absolutely never do business with this horrible customer service ever again.
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June 2023 by Christopher Coop
Great pizza and bread sticks and great service.
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June 2023 by Ashley Barlow
Pouring down rain outside. And they just left it on the ground outside. Nobody knocked or anything. Box is completely soaked. Hopefully, the oven can make it a little less soggy now.
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June 2023 by Karen P.
We called to order and pickup. I could not understand the girl that answered, it took forever because I had to ask her to repeat herself 100 times. What's crazy is, we asked and she did not tell us of any specials. Pizza was trash.
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May 2023 by Aaron Brown
There not food here, but i do like that the back issues are vagged and boarded.
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April 2023 by Bryan b
STAY away from here. I found a couple of roaches in the lobby and the staff acted like this wasn't the first time it happen They DIDN"T CARE. Don't eat there unless U want extra meat in your pizza I threw mine out after seeing them
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April 2023 by Tamara Kovacevich
I enjoy the ultimate stuffed crust. Though I wish Dominos would make one instead. The service is not always the best. I have had several not-so-enjoyable experiences with the manager. I typically place my order through the app and arrive at the store once I am informed that my order is ready, only to be told it will be another 10-15 minutes.
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April 2023 by Scott Parkhurst
Pizza? Yeah, it great! But have you tried the WINGS? Wow factor 9…they are tender and juicy. Very flavorful and not overpriced. Staff was courteous and friendly.
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March 2023 by Jennifer Ward
We love Papa John's so we refuse to order from another pizza place but every single time we order from this location (and we order pretty often) the order is ALWAYS wrong, missing something or delivered way past the estimated delivery time. Idk what's going on at this location but y'all need to get it together.
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November 2022 by Kimberly Truelove
Our delivery driver was amazing. They were super quick and he called when he got on the road and then called again when he was outside for us to meet
