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February 2024 by Donna C.
My experience here with Elizabeth was grade A. She and the rest of the team showed such great customer service, went above & beyond to make sure I got the help I needed to keep my first responder discount.
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February 2024 by Joe Madden
I came into the store with my wife to replace her recently broken phone, she’s been going kind of stir crazy without it. One of the reps, Elizabeth, helped us and was incredibly kind / courteous. The entire team were helpful and nice, and we felt very welcome in the store.Unfortunately, they didn’t have any wine.
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February 2024 by Peggy Weaver
Elizabeth was great. She got my phone up and running again. Thank you
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February 2024 by Larry Baker
Elizabeth at this store was was very helpful to me. II accidentally got into program that ideally didn't want to get into and she helped me. Erase it so I could get back to the normal functioning on the phone. So it was a good experience.
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January 2024 by damian charuf
I have had a wonderful experience with Elizabeth, very attentive and professional. You solved my problem very efficiently, thank you very much Elizabeth.
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January 2024 by Brittany Meshell Taylor
Elizabeth spent an hour helping me set up my watch. They are extremely helpful and provide amazing customer service.
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January 2024 by Doug Elliott
Elizabeth is the best!!! Personal, professional and more than likeable!!! She is the best!!!
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January 2024 by Vinnie Beatz
Went in to buy new phones, iPad and get the internet but they served 4 people and kept me waiting for over a hour. … team needs better training
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January 2024 by Barbara Janssen
Great service.....
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December 2023 by Kelly Klaus
My husband and I came to this store to get a new phone….after speaking with Elizabeth we found not only an amazing phone, but we also now have an iPad and an Onyx Studio Bluetooth speaker. This store is so pleasant. And the workers are so knowledgeable. We are coming back next week to get yet another phone. This store is great. Thanks again Elizabeth!!! See ya next week :))))))
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November 2023 by Midnight Paoli
I guess Tmobile is making so much money they just dont care. I walked into Tmobile and there were several people ahead of me and I was okay with that. When I was next up the girl looked at me and walked over to another employee helping another person, the other employee did not ask for help. She joined in their conversation. After about 4-5 minutes she comes over to me and I said I guess you have to help me and her response "unfortunately." She then informed me she needed to check on another customer that another employee was helping and started to walk off and stopped to let me know she would also being going into the back to get some water. I did tell her before she walked away that I wanted to buy a new phone. I left because I didn't want to deal with her and the other employees were with people. Very rude and unprofessional. I guess Tmobile is making so much money they just dont care.
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November 2023 by Debra Underwood
Just moved here, walked in the store & Elizabeth was very knowledgeable & fixed my issue in seconds! We were greeted as we walked in & everyone was smiling
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November 2023 by Dominic McG
Horrible experienceI waited an hour and a half to be helped with something so simple and each time it was my turn to be serviced the workers looked at me yet still went on and helped each and every other person in the store but me. When I finally received helped I was told I wasn’t able to return my old device in because it was cracked, yet being informed over the phone that regardless the state of the phone I could turn in simce on file the state of the phone would be recorded. For the 10mins it took to tell me that I couldn’t return my phone the lady running the store was being very contradicting and rude, her and 2 other workers on shift took forever to help just about everyone in that store and I witnessed 5 walk outs do to slow service. If it wasn’t for the dead line for me to turn my phone in I would have left too.
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November 2023 by Leslie Livingood
Elizabeth is the expert! Very patient. And she has a wonderful personality. And she teaches me something new about my phone every time I see her.
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November 2023 by Sandra Burkhart
The team was super excellent, very patient with older folks who don't know what the hell is going on! So kind! Elizabeth is the expert.
