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July 2024 by Jeannett Ivy
Melinda is awesome I had an issue with another AT&T store , she called and got me taken care of. I will be visiting one of her stores from this point on.
Thank you for all your help.
Went back to the location and was able to get help with an order that they placed for me
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July 2024 by Kathy Cody
Splendid service,
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July 2024 by Brenda Alexander
This store has the worst customer service! I was told by 3 Loyalty ATT representatives and a Corporate supervisor that any supervisor has the ability to take a defective phone back that I purchased over the phone and not in the store whether it be retail or corporate. They told me today that they cannot take it back since they are a retail store and corporate has to take it back. I called again today and got another Loyalty representative and they too confirmed that is absolutely NOT true. They told me in the past it had to be returned to corporate, but that’s not the case anymore and customers can return them to ANY ATT store. It should not be this hard to return a defective phone. I will also be calling back a registering a complaint against this store because apparently this is an ongoing issue with them. I had to make an unnecessary trip across town to return it. They were very helpful and confirmed it should have been taken back at Brandon to keep me from having to drive across town when ATT states a phone can be returned to any store!
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June 2024 by Nicole Sebren
Great service
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June 2024 by Jessica W. Harvey
Heidi and Ray were outstanding!!! They provided the ultimate customer service. They resolve my issue that has been ongoing for a week, in a manner of minutes.
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June 2024 by shelly cumberland
Arrived at 6:43 to the door locked when the sign says they close at 7. At 6:47 , employee, Duane (sp), comes to let a customer out and I ask are they still open. He replies “come back tomorrow, I’ve been trying to get a nuisance customer out of here for 2 hours and I’ve got stuff to do”. I ask aren’t you open to 7 and he says no and closes the door.
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June 2024 by Stacey Duke
Ray at the AT&T Brandon location on Hwy 80 is the guy to see! He helped me set up my new phone, and recovered my contacts and data even though 3 other techs had previously said that information was gone.
He was patient and efficient at his job.
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April 2024 by Amber Storey
My husband ran over my phone on accident and Raymond at the ATT Brandon location was the most professional,nice, and helpful man! He shared all the promotional info and helped me to make my decision in buying a new phone! Also provided me info to where I could go to get all my information from the phone I was replacing!! RAYMOND DESERVES A RAISE!
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April 2024 by Cynthia Wilson
Heidi was WONDERFUL
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March 2024 by Misty Landis
Hiedi, Jacoby, and Raymond.
These guys are awesome, very helpful and patient, They got me and husband set up with no issues!!! If your looking for wireless service or upgrading, Come see these guys they will have you setup…
We are very satisfied with their customer service!!!
Go see them in Brandon!!!!
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February 2024 by Robert Turnage
Poorly managed company.
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January 2024 by Mark Seros
AWESOME location and service!! Hiedia was a G-d send and has helped me out on multiple occasions. Every time an issue arises (user error of course) Hiedia was available and able to fix all of my troubles!!! She, alone, is worth going to this location! PLEASE, Hiedia, NEVA LEAVE THE BRANDON LOCATION!!!
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December 2023 by Kennedy Russell
This store and this team is amazing! They were really good with taking care of me as well as they made sure I got my new phone and accessories for the best prices!! They deserve a raise!!
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November 2023 by Demetrice Roach
Customer Service here is great!
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November 2023 by Briauna Roane
Store rep helped me as soon as i walked through the door. She helped me every step of the way with my upgrading process. She answered any questions i had. She made my experience so quick and easy! 1392 W GOVERNMENT ST has a great team! I would love to say keep up the good work and thank you for making my experience the best.
