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January 2024 by Poker Medic
Worst customer service of all time. Came in to get some brake pads and rotors. Lady employee would not get off the phone to help, it also sounded like a personal call. Then when she finally was going to help was on the store phone and playing around on her personal phone, she had to ask me three different times what kind of car and what part I needed. It finalllllly appeared that she found the part then got back on the phone and did go look for it. After about 5 more mins of waiting I walked out in front of her with her saying nothing else to me. Great way to LOSE BUSINESS with this employee @autozone
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January 2024 by Kadarius Taylor
Thanks Mrs Doris!
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January 2024 by John MONTGOMERY
Mrs Doris was great
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December 2023 by Timothy Wright
Your web site sucks. Go to look up auto parts and you try to sell me everything except auto parts. You suck.
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October 2023 by John Fisher
Went in to get my check engine light diagnosed. 2 super nice ladies were working the counter, and both of them were super busy. After waiting a while to talk to one, they informed me they didn't have the machine anymore. I counted half the sign posted and said something about checking the engine light. Get rid of that signage if you aren't going to offer that to your customers.
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October 2023 by Lester
Really friendly staff got what I needed
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September 2023 by debbie silverman
Bought a battery, paid for it and a young man put it in my car and hooked it up. In and out. Thank you.
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August 2023 by donald silas
Never enough help at counter people stock one person serving customers.
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July 2023 by Ryan W
The manager here will not look up warranty if you don’t have receipt. And the employees act like you are an inconvenience walking in their store
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July 2023 by Christy Holley
Ceri @Autozone in Oxford MS on University Avenue is AMAZING!! . My husband and I needed to check my truck out around 930pm on a Monday evening (they close at 10pm) and she was so very professional with us! She was very knowledgeable and came right out to help us determine if my battery or alternator was bad. Not only is she professional, she is very nice and friendly and did not hesitate to help us or complain about how late it was in the evening! She is an excellent example of what customer service is all about and we need more Ceri’s in this world! Thanks so much Ceri for helping us out on a Monday night in the middle of the MS Summer Heat! We are so very thankful for you!Many Blessings To You,The HolleysAndy & Christy
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July 2023 by ET Collier
Absolutely terrible customer service and extremely slow at the Brandon store.
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May 2023 by Kalvin Morrow
Autozone is good, but when I buy a part and 1 week later it's gotta be replaced, I have a problem with. Get rid of the remanufactured parts.
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April 2023 by K G.
Every time I go to this AutoZone there's one person working the counter and several employees roaming around while customers stand and wait. I've put up with it, I'm not usually in a hurry but today was the end. There was one guy working the counter. I was second in line, waiting patiently. There was one person behind me. Another employee came out and went to the cash register. He said to the guy behind me he would check him out. The guy said he needed brake pads, which is what I was going to get. Then the guy at the cash register nodded in his direction to let the guy know if he would come over there he would help him. He nodded because he didn't want me to know. I had been there at least five minutes and I was there to get brake pads. I left and went a mile down the road to O'Rileys where an employee greeted me and asked what I needed before the door shut. I've spent my last dollar at AutoZone. I've never had trouble at any other AutoZone but management has let this store operate this way for too many years.
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February 2023 by Josh Frith
Went to get a battery short handed but still got me in and out nice work lady's
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February 2023 by Brian
If you order online and see next day shipping don't believe it. I did and got the order 3 days later and after I needed to get the parts. Call them up and no help at all.
