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July 2024 by Shanna Speck
They LOST my prescription and now I have gone several days without it. I have called several times and can only leave a voicemail. I left 2 voicemails 4 days ago and still haven’t gotten an answer or a call back. My husband went to the store and found out it was lost and they looked for it and said they would contact ME and my doctor. Still haven’t heard anything from them and today is the 3rd day. I’ve been disappointed with their service for a long time. I switched to another pharmacy today.
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June 2024 by Ann Lyles
The employee by the name of Jessica in the manager by the name of Jason was very disrespectful and would not return my full refund.
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May 2024 by Joanna Polk
My prescriber sent in a prescription on 4/17. I had to call 10 days later and ask why I didn't receive any text saying they had received the prescription and that the correct information was sent to my prescriber for prior authorization (which I knew the day it was sent to the pharmacy). Now 5/7 I had to call the pharmacy and ask why it wasn't ready since my prescriber did pre-authorization paperwork. Of course, it was an automative answering service and is too much hassle to talk to an actual person.
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March 2024 by Kerry Russell
Great customer service, clean store, find everything I need with no issues
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December 2023 by Rick Dykes
Very helpful In finding best price for prescriptions. Was very patient with me today. I was met with smiles from the whole staff in the pharmacy. When I left, they all told me thanks for my business and have a great day. It was a great experience for me.
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November 2023 by Rhonda
The worst pharmacy to EVER deal with!!! EVER.
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November 2023 by Bart Uharriet
CVS on Stribling Lane in Brandon, MS has become one of the worst managed pharmacies I have ever used. Absolutely appalling! The pharmacy techs have the poorest manners—both in person and on the phone—that I have ever experienced. Rude, curt, unhelpful, and act like they would rather be anywhere but assisting you in getting the medicines you need. This is a management problem and it’s clear to me management of this pharmacy doesn’t have a clue. They are trying to service way, way too many patient accounts in too small of a space, for one thing, and this has been a problem that has gotten worse in the last few years. Instead of finding a positive solution to their problems, it’s almost as if they want to provide such an awful experience that people will stop using them and go somewhere else. If there was ANY ostensibly better pharmacy for me to use in the area, I would do so in a heartbeat. If you’re not already too invested in this pharmacy (and unfortunately that’s my predicament), I STRONGLY recommend you stay away. You’re in for a great deal of frustration, aggravation, disrespect, and wasted time if you don’t. CVS-Brandon is a massive fail!
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November 2023 by Bruce Mazat
The drive thru pharmacy service is not user friendly. I have used CVS for 3 plus years. My pharm insurance favors CVS. I will change in a heartbeat if I am allowed. I am a physician, I do not know how a person with limited medical knowledge can get proper medication or instruction. I call 24 - 48 hrs in advance and then I am told at the window it's not in, there is a shortage etc. I finally got the pharmacist to come to the window. At first he said the same story. I argued my case and he left the window and returned with the correct medication. Amazing. If this was the first time , I would not write this story. I have left written complaints with the acting store manager. I am fully disgusted.
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November 2023 by Reagan Bright
Awful experience! I get my medicine in 3-month supplies. 3 months ago I go to pick up my medicine. They don’t have it, but they don’t tell me that. They just change it to a different brand and send me out the door. I didn’t realize until I was leaving on a trip out of town and needed to start the new pack. It’s not life or death situation so I just used what they gave me since it was similar enough. The medication doesn’t work and I had bad side effects. I went in last Friday because I got a text that my og medicine was in. I go in and it’s the alt medicine they gave me last time. I spoke with the pharm tech about my problem with the alt medicine and she changed it back to the og but it wouldn’t be in until Monday. I go Monday and it’s not in and was told it would be in later this week and I checked to make sure it was the og medicine they ordered and was told it was. I got a text Thursday saying my og medicine was being filled and a ready for pickup text Friday. I went in today Saturday and they try to give me the alt medicine. I tell them that’s not my medicine and explain again my problems with that. I would have tried another brand if they didn’t have og as long as it wasn’t alt they gave me the first time. She argued with me about what my prescription was and wouldn’t give me anything but the alt medicine because that’s what was in the system that someone had changed once again. Pharm tech said to another “we keep trying to give her this and she won’t pay for it”. Heck no I’m not paying for medication that I have come up here and told y’all 3 times in the past week doesn’t work! The lady I spoke with Friday came and explained again to Pharm Tech what happened with the prescription, how it’s not working, how it was changed back to og and now somehow changed to alt again. Pharm tech sends my prescription to a different pharmacy chain. I go to the other chain and they said cvs didn’t call them to even see if they had my medication which they didn’t. So I spent the next hour crying in my car and calling around Pearl/Brandon and neighboring cities to try to find someone with my medication on such short notice. Thankfully Brandon Discount Drugs had a month supply and I was able to transfer over there. Ryan was so nice and helpful. The whole staff was in fact. So don’t go here to cvs. They don’t do their job and are so rude, unhelpful, and unprofessional. Just from the short interaction at Brandon Discount Drugs that I had today, I can tell they’ll care about my needs much better than cvs has. What should have been a 15 minute trip to pick up my medication turned into a 3 hour ordeal.
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October 2023 by warren beasley
Went to pick up my prescription through drive through and ask cashier could she grab me an ice pack as well. She rolled her eyes as if she didn't want to be bothered. I just told her nevermind. I will definitely stick with the Clinton Ms. location
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September 2023 by Karen Camp
I dropped a prescription off at 4:30pm, was told it would be ready in 2hrs. Went back at 6:30 and was told 1 more hour. Got there a little before 7:30 and was told they were working on it now. The cashier was very rude while talking with me and acted as if u were bothering her. Finally at about 8:15pm I'm told it's ready and that they now are not allowed to ring it up for me cause the store hours says they close at 8 so I have to come tomorrow. This is said while she is raising her voice and huffing and puffing as if I'm in the wrong. These were medications that were desperately needed at that moment and they could have told us they couldn't fill it and we could have gone elsewhere. The next day when I went to get it the new cashier threw my prescription on the counter. When I called and spoke with the manager he had a smart mouth as well and didn't even want to talk to me. I will never use them again
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September 2023 by mike holland
As good as any I've been in, their drive through pharmacy it fast and efficient but usually a line is present.
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August 2023 by Libby G.
The new Pharmacy Manager "Long" is rude and doesn't want to assist customers. He insisted that my discount card had to be activated. The card said nothing about requiring activation. Long did not want to be bothered with entering the coupon. Long argued with me that he couldn't take it until I activated it. I called the company who makes the med and the coupon and they assured me that no activation is required. I went to the CVS in Flowood and they were so nice and even put the coupon in the computer system. I will be moving all my rx to the Flowood location.
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July 2023 by Laura Vassar
I had a great experience here. The clerk was very helpful and nice.
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July 2023 by Barbara B.
Horrible customer service and rude!!!! I will not be getting any more rxs filled here
