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February 2024 by John Moore Sr
It's always great I stop everytime um headn back to
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February 2024 by Nora Bennett
I don't know if they can't keep workers, are understaffed, but the last wo times we went to Krystal Burger in Brooklhaven,, MS, we were the only ones in the parking lot and had to wait 13 minutes for a sackful of krystals. The last 2 times! We drive from McComb, MS to Krystal Burger just for these hamburgers as my husband loves them. But having to wait, at 1:oo pm, no one there but us, makes me wonder why?
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January 2024 by Robert Quasdorf
Long wait, but when you drove almost two hours to get your Krystal fix does it really matter? Lol!
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January 2024 by Mackenzie Gaskin
Good afternoon I visited your 1045 Ellis Ave, Jackson, MS 39209 location while visiting from Texas. I always make sure the first thing I do when visiting my family is to stop at Krystal’s when I enter Mississippi. I ordered a Krystal’s 12 pack with cheese at the drive thru and asked for no onions due to my daughter and I having a severe allergy. When I received my food, all of the burgers had onions on them. I went inside to ask for a new order with no onions. I was told by an associate that “it’s too bad because all of the burgers are cooked with onions.” I’ve never heard of this before and have always ordered my burgers from Krystal’s with no onions. When I asked for a refund, I was told that a refund couldn’t be given and that I would have to order food to cover what I spent on the previous order. I find this extremely unacceptable. I assume this location doesn’t make fresh food? And why was I not able to receive my money back then? I’ve been a fan of this chain since I was child, but I see I’m going to have to let go of my routine visits. Terrible service and excuses. I hope to receive an email or phone call regarding receiving my money back or I’ll just call my bank to reverse the charge. I’ll also be sure to leave a review regarding my experience. Thank you. I wish the business well.18.78 was my total.
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January 2024 by Michelle Dickerson
Only 3 people holding this business down, and I know the lunch rush is coming!! They were all smiles and super fast!! Good team work!
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January 2024 by Brandi Pierpont
Friendly, fast service!
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December 2023 by Rebecca Smith
I waited in the drive thru line over 40 minutes. There were two cars ahead of me, one car behind me. The food was cold. The person at the window was not concerned about anything. It was like they weren’t even trying. We will not be eating here again.
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November 2023 by Teanna P
It is 2:30pm on a Wednesday afternoon and no one is in the lobby as in no customers. The host was Jeanette who seemed to only be concerned with drive thru. I walk in to wait for my order to be taken and I stand there for 8 minutes before I walk out and get in the drive thru line. I ordered a number 2 with no onions , no pickles , no mustard and add ketchup. They gave me the order with it all on it. I told the woman at the window they remade it and gave it back to me the same way with a little less onions on it. Very much disappointed and do not recommend because I drove a long way to try this and this was the outcome. I really was looking forward to it but never again.
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November 2023 by brendan cart
Swear the burgers are microwaved the bread is soggy and same color as meat patty the meat pattys are a pale grey color. Got a 4 pack only could manage to eat one. Fries are okay. Chicken patty was okay also. Stay far away from this place or at least the
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November 2023 by Da Kl
I love Krystal’s but our local one sucks. Service is bad 5 years running. Told the DM. His response? Well we’re making more money than ever. (I.e. screw you). Last visit they give my total as $7.76. At the window they ask for $7.76. Then they charge me $8.19 and point to a sign saying the extra is for using a credit card. I refused the food and got my money back. Never going here again.Just to follow up on Krystal’s “concerned” reply to my post. I went back three weeks later and nothing has been done to fix the issue. You will be overcharged for all credit transactions.
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November 2023 by Percy Miller
Worst thing I ever put in my mouth.That's saying alot considering I eat on the road a great deal.
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November 2023 by Katrina Moore
It was quite and peaceful sitting down eating my food. Wouldn't have it no other
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November 2023 by W Kemp
Very nice place, food was hot and good.
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October 2023 by Shelli Tipping
Fast, courteous service. The burgers were not something I'd ever eat again. Yuck. Couldn't finish the one I bought. Fries were great, though!
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October 2023 by Rick Cook
The Krystals are always great, but they and the chicken Krystals are getting far too costly.
