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October 2023 by Matt McHan
It appears that this shop over-inflates their labor hours at the discretion of the owner. Mechanic checked the truck quickly, which led to an $80 diagnostic fee for a labor "hour" (that took all of about 3 minutes). He said it needed a new water pump and "we can probably get that done in a couple hours." Then he called (I assume) the owner, who created a quote with 5 labor hours. When I asked about the discrepancy of 5 hours vs. a couple hours and mentioned having one a few years prior that only took "a couple hours," he doubled down and said, "it'll take every bit of 5 hours." So I left (after they demanded $80), took it to a shop about 10 miles away, and saved around $300, because that shop used the true labor hours (2.7 hours, or about what the original mechanic said it would take - before this owner tried to make some more money). I imagine many mechanics use a "book" that generates labor time, but a shop that does the right thing would be one that goes by true labor time and not inflated labor time. Also, a diagnostic fee shouldn't be a flat rate - lot of difference between taking the engine apart to find an unknown issue vs. looking under the truck for a couple minutes and seeing a leak (a leak that was already mentioned by the potential customer). Mechanics here probably do a good job, but if you go here, check the labor hours closely on any quotes, and prepare to pay significantly more than what you'd pay elsewhere. The cost of everything is high enough lately as it is without businesses trying to over-inflate costs. Jim needs to get his watch fixed - an hour goes by very fast there apparently.I am a fan of small businesses and normally wouldn't post anything like this, but since I invested $80 into this one for a 3-minute diagnostic, and since they wouldn't budge on anything or offer any kind of revision on the "hours," I think I have the right to share this horrible experience.Service: Auto engine diagnostic
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October 2023 by Ray W Smith
Jim done a good job on my vehicle a couple of years ago brakes, transmission leak/seal, , oil leak/front seal, etc. I Have no problems taking my vehicle to him in the future.Services: Transmission
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May 2022 by Halley Mixon
Explain to me how your guys did 480 dollars worth of labor and still didn't fix it rightService: Auto engine diagnostic
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August 2021 by Karen Rabbitt
We were stranded a mile away, on vacation, and were able to get to Jim's Service. He immediately ran diagnostics, helped us understand what was wrong, and helped us continue our trip. Charged us only $30. We would use his service regularly if we lived near.Services: Auto engine diagnostic
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May 2021 by David Hayhurst
Great service. Jim is very knowledgeable, with sensible, cost effective solutions for car repair.
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April 2021 by Wade Broome
Honest automotive mechanic shop. Owner is great. Prices are very reasonable.
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January 2021 by cedrick lewis
Very professional. Warranty any work that is done on your vehicle. Very generous guy all the way around. If you got any problems that will be the place I will choose first to take it to with thinking of any other mechanic. Hands down the best place I kno
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November 2020 by Chris Hand
All around good guy very professional great staff I was very satisfied with all the work they've done for me
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May 2020 by Neese
Wonderful place, wonderful staff, wonderful prices, wonderful repair time. What more can you ask from this company?? I loved it!!!
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February 2020 by Randy Wade
Friendly people and good work and good prices
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December 2019 by Ty Cascio
Worst mechanic shop around. Paid jim to install an engine and to wire it up and the job did not get completed. Jim is crooked and will get over on you in a heart beat. I will never bring anything to him ever again. Think twice before you bring your vehicles to him. His employees are great though.
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August 2019 by Shawn Cluff
OUTSTANDING!
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June 2019 by Sherry Johnson
My niece had a fender bender that ruined the radiator, fixed the next day for a competitive, fair price!
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March 2019 by Chase McDaniel
Great service for a great deal. You can't go wrong here! They provide a variety of services. Essentially, if it can be done, they can do it. Not only does it get done, it gets done CORRECTLY. I have brought everything from a dirt bike, truck, trailer, sports car, and work van to them. Always happy with the outcome!
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March 2016 by Angelica Thomas
So often dealerships and auto shops try to take advantage of people that are not knowledgeable of vehicles. I feel completely comfortable recommending this business to family and friends! They are honest in their prices and are very good with time estimates! If my vehicle is supposed to be ready at 2 o'clock it's ready, no horsing around! Thank you for being a diamond that serves Covington Couny!
