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January 2024 by Jacklyn Williams
I love the service
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August 2023 by Nicholas Mccraw
Go anywhere else. We filed in the first week of March. Fast forward to may and we find out the IRS never received our taxes. Had to call HR block myself to find out that our taxes had sat there for two months because we didn't pay. We specifically asked if we need to pay the day we filed and we're told no.i said we always have to pay upfront and we're still told no!Went back in to file and had to pay more than it would have cost in March,despite it not being our fault. The woman at the counter was adamant that we would still get our refund in just a few weeks despite filing form 8379. I told her it always takes months. Well here we are in August and still no tax return. I can't help but wonder if they messed something else up also in the process.Nothing we were advised here regarding basic info was valid. No way I would trust them with more sensitive issues.Will never file here again! Do yourself a favor and go anywhere else.updated-to add that my return appears to have still not been filed until 2-3 weeks after I went in and paid. This experience gets worse.Updated-calling the support team to "make it right" consisted of me taking time to tell them details of this issue to record. So far nothing has been made right. I'm still out almost 500 dollars and stuck with the worst service I've ever had on a tax filing. Will update if this changes.
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February 2023 by Stephanie Ellis
Fast, friendly and knowledgeable experience.
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February 2022 by Becky Graham
I like having peace of mind
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April 2021 by Google user
The friendly service .
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February 2021 by Jennifer Jones Santos
Michelle Ford made my day when she assisted with my taxes.
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February 2021 by Amber Bowen
I love keisa johns so much! I would never go to anyone else for my taxes. She has been doing them for years and she does such a great job and has a wonderful personality and great people skills.
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February 2021 by Shannon Breeden
Sue Jasper is very good at what she does and is very friendly
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February 2021 by Steve Boler
Good service
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August 2020 by Donovan Sartin
The person who checked me in was helpful
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May 2020 by Mandell Echols
KEISA JOHNS has made my experience with doing taxes a pleasant one. She is knowledgeable about every question that I have had.
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May 2020 by Kendra Lewis
The whole process was very quick and thorough.
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April 2020 by K S.
Horrible customer service. They didn't get my direct deposit info even though the lady had all the numbers right in front of her and when I called to dispute it with the manager she told me it wasn't their problem, that I somehow must have messed up when it was literally impossible. The manager then hung up in my face because she didn't want to claim responsibility. This is my second year with h and r and definitely my last.
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April 2019 by Matt B.
I have used them for years. Very satisfied the with service. They caught all the stuff I missed. Also walked my child through their first tax return with no issues.
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April 2017 by Katy O.
Really disappointed in the service. The man that was working with me was not very friendly or patient. Anytime I had a question his response was condescending. The whole time I was there he made me feel like I was inconveniencing him. I don't know if it was a fluke or he was just having a bad day? Either way the whole experience was very disappointing. I ended up politely telling him this isn't going to work, I'm not comfortable moving forward and I offered to pay for the time/work that had been done up to that point.