Verizon is praised for its exceptional customer service and friendly staff. Customers highlight employees like Styven, Cher, Brandon, Joe, and Mrs. Avey, describing them as caring, attentive, and making clients feel valued, almost like friends. The staff is also appreciated for being informative and patient, ensuring questions are answered without making customers feel uncomfortable. Many customers feel that the employees go above and beyond, with some noting that staff members like Mrs. Avey are especially helpful and sweet. However, some mention that the store can be busy, often with only one person working, which leads to long wait times, sometimes over an hour just to pay a phone bill. Suggestions include adding kiosks for bill payments to improve efficiency and reduce wait times. Overall, the store offers great service and a positive experience, but improvements in staffing and payment options could make visits even better.
Best customer service EVER! Styven and Cher made me feel like the most valued client ! Like a friend! Brandon and Joe were great too! These folks deserve a raise!!
April 2025
Joe was very helpful. Internet was slow n the store!
July 2024
Mrs Avey helped me and was absolutely the best ever!!!! She helped more than one person and was still very tentative to everyone. She is so sweet. Verizon Def needs more employees like her
