Verizon is praised for its exceptional customer service and friendly staff. Customers highlight employees like Styven, Cher, Brandon, Joe, and Mrs. Avey, describing them as caring, attentive, and making clients feel valued, almost like friends. The staff is also appreciated for being informative and patient, ensuring questions are answered without making customers feel uncomfortable. Many customers feel that the employees go above and beyond, with some noting that staff members like Mrs. Avey are especially helpful and sweet. However, some mention that the store can be busy, often with only one person working, which leads to long wait times, sometimes over an hour just to pay a phone bill. Suggestions include adding kiosks for bill payments to improve efficiency and reduce wait times. Overall, the store offers great service and a positive experience, but improvements in staffing and payment options could make visits even better.
I was very satisfied with the courteous, knowledgeable and patient service I received.
April 2026
It took me and my husband 4 hours to get our new phones and data transferred. The problem was not the store manager - it was your call center/ tech support. The guy was actually rude. When we got signed up - the charges did not match up with what the manager set us up with. Took a long time to get it corrected!
April 2026
Service was great all the way through! Thanks to the whole team
