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February 2024 by latoya brown
Recently bought a bedroom set that was on floor display for many many years. I was anxious to get bedroom set because I was moving into a new home. Little did I know, the bed had more scratches than they showed me at store. Once I realized I called management to inform them. Josh the manager was horrible at being a qyality business man. Ill stop here. Ashley Furniture in Columbus, Ms is horrible when it comes to quality and treating customers fair and with respect.
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January 2024 by Chelsea Cockburn
Ernest was so patient and kind! Big fan of this place!
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October 2023 by Will Davis
This review is specifically for the team handling repairs at the store. I purchased a reclining sectional at the sister store in Starkville sometime during 2020. After a couple of years, the motor on one of the main recliners stopped working, so I was out a seat (my seat mores the pity). I called the store and got connected with Bubba the repairs department. He ordered a new motor and had it shipped to my house free of charge even though our couch was not under warranty. I installed the motor and it worked for a month or two, but then died on me like the last one.Figuring I was officially out of my depth, I gave Bubba another call. He sent a repair guy out to the house who said the reason why the motor kept dying was because the reclining mechanism was bent and likely had been since we bought the couch (it was a floor model). He ordered a second new motor and a reclining mechanism. I was prepared to pay for the repair, but again, Bubba and his team covered the parts and labor saying "You are not under warranty, but there is no reason why your couch should be broken after such a short time. We will make this right." Some parts ordered and one visit to the house later, everything is fixed. They actually followed through unlike many others I have interacted with in the past.I have never delt with a repair team as professional and capable as Bubba's. They do exactly what they say they will and have the customer's best interest in mind. I don't usually write reviews for any businesses, but I wanted to give Bubba and his team the kudos they deserve. To Ashley's management: know that having people like Bubba working at your store is the kind of thing that makes loyal customers. I would certainly buy furniture from you all again just because of how Bubba and his team helped me and my family!
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May 2023 by Steel toe
You get what you pay for. It’s expensive. Our bedroom set is very nice and customer service is excellent.
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January 2023 by Charlene Cooke
Always love our Ashley Furniture items!!!! Ask for Ashley at the door in Columbus and she’ll hook you up!!!
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November 2022 by K. J.
This is almost 3 yrs later review.. Everyone was very nice, I do remember the lady named Barbara helped me first, showed me around and provided details, and she definitely knows what she is talking about. I saw custom couch set, that I love very much, but had to be built per order due to the pandemic, so I had to wait, a month or two, but it may be different now. Everyone stayed in touch until it was ready, and the delivery was awesome. There was a small scratch occurred, upon the couch, during the load into the home, because it had to go upstairs, BUT they detailed that! AND sent another gentleman to build it all over again, just to make sure I had 100% of what I did paid for. So, I hope everyone understand the review here, people do help and care, but you have to try to meet people halfway to seek the results you are looking for. I’m still satisfied with my couch set and so grateful for them for making it happen. I hope anyone here will share the same experience too! TY to all of Ashley’s family, my experience truly was great!
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November 2022 by Victoria Lusco
Such a great experience. Barbara was so helpful with the whole process and showers us some wonderful pieces we fell in love with.
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October 2022 by deborah stewart
The workers immediately come to assist you when you walk in the door & they have beautiful furniture there too
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September 2022 by Tine Hughes
Went in looking for queen size bed and found one we loved...just pricey, Assoc Felicia told us about the Mgr special for Labor Day which was an entire bedroom set very very nice, quality good wood and much less than a single bed. We took that and was so thankful for it and her she could have not mentioned it because it was cheaper but she did her job very well so we will go back and ask for her next time she has gained our trust.
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September 2022 by Greg V
Good furniture and great customer service.
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September 2022 by Kevin Wilks
Their consumer affairs department is complicit with supporting third party vendors of theirs who are scamming consumers with over 500 better Business bureau complaints this year alone. They deflected any responsibility regarding the way the B2B Vendor of theirs (ACFWholesale) is actively pulling a bait in switch scam for free shipping. Two months after purchasing from ACFWholesale with a verified address for free shipping i get informed that the order is ready as long as i pay a $145 remote fee.Customer Service with both Ashley and ACFWHOLESALE is a joke. Take your money elsewhere instead of funding the taking advantage of future customers of theirs.
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August 2022 by Mickey Ewing
Barbara Stapp was wonderful and helped us every step of the way!
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August 2022 by Sherri Nozik
Barbara is awesome. Very good experience shopping for a table.
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June 2022 by josh MOOREHEAD
The store Manager and Sales Staff were Amazing. Very friendly and knowledgeable. I highly recommend this store in Columbus MS over any other Ashley Homestore I have shopped in
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June 2022 by Jessica Benson
Tracy was so patient and helpful, she answered all of our questions and helped us secure the BEST deal!
