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February 2024 by Christina “CeCe” Lorenzo
So I gave this location a try, on two different occasions. Both times I was lied to by the teller. The first time the teller said a check I was inquiring about to the IRS was not cashed and that I would have to go to the other location where I was issued the check to get it resolved. Both lies- the check was cashed 3 days after I mailed it off and this location could have searched for the status, according to the other branch. The second time the teller lied was when I called to ask to release my funds from a deposited check via ATM, teller says there is nothing they (the teller) can do to help me that their offices were closed the previous Monday and Tuesday, I asked to please speak to someone who could possibly help me further than what (the teller) were able to and I was transferred to call center. The lie- something could have been done, I called the other branch and the manager very kindly released some of the funds until the check could fully process so to not leave me in a bind. I’m very disappointed in how this locations teller was so quick to make up stories and lie to a client. It makes it difficult to trust them and I will not return to this location or even so much as recommend them.
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June 2023 by Vanessa Poteet
Love my people here
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August 2022 by cordney sanders
Customer Service is a joke. They gave me the run around two days about my account. Once I was told by Jeanna Harmon that anyone could activate it.
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June 2022 by Jennifer Williams
This bank has gone so down hill it is not even funny and i have been a customersince 2000 when it was NBC. Don't deposit a loan check they will hold your check over a week longer even after the loan company has sent them the money and then won't release the hold until a Friday so you can't receive the money until the follow Monday. The 1 800 number is a joke also they don't care about the customer and when you ask for a Manger they will hang up on you and when you call back you get someone new and magically they don't have the person before working there. I would highly recommend going to any bank other than cadence or bancorpsouth bc they are the same since they have joined together.
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June 2022 by Renee Williams
Horrible service since they have merged with bancorpsouth. Would highly recommend that you take your business to another bank.
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February 2022 by White Guy
The inconvenient way to bank. Was a great bank before they were bought out by the money hungry Bancorpsouth people.
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June 2017 by Josh Sinko
Great tellers that are very nice and they don't look at you like you are a thief
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December 2016 by Yolanda Williams
The hours on line says they own at 8:00am but they don't open until 9:00am.
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December 2016 by Shaun T
Too many fees. Go to regions or anywhere else
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December 2016 by Danika Studdard
Confusing parking lot but other than that the main branch for Cadence in Columbus.
