-
March 2024 by Maribel Lara
Thank you to my friend for sharing her food because I never received my order. Waited for over an hour, finally just asked for a refund. Other customers were also complaining of long waits.
-
March 2024 by Carmicheal Jones
Slow not welcoming to me as a customer, not even thank
-
March 2024 by Clarissa Mobley
I mean at this point, close this one down. The service is horrible. I love the food but it’s always a hit or miss with this place, I have worked in fast food for years but you know the place isn’t as it should be if you sit in the drive thru for 30 mins. Totally not their problem but it is when the service is terrible. This also applies if you go inside for service, the wait is long. The food is a hit or miss, it’s like they’re working short & cooking more but not at the appropriate time so the fish at times tastes old. The managers do not manage they will see you walk in & look pass you while the worker is trying to run drive through & front counter. As a manager, you are never too good to take an order. And the back drive thru speaker does not work appropriately the workers seem to be upset because we can barely hear them & they can barely hear us. Please work on improving. Lunch time is a crucial period for all restaurants on Hwy45 but please become more prepared with the service as well as serving good quality foods at all times. Thanks!
-
February 2024 by C F Davis
We ordered food separately. My fiod came out right away, but my friend was waiting. After 30 minutes, she went up and asked, and they said they canceled her order and was going to get it restarted.. we waited an additional 20 min. My friend ended up eating 1/2 what I ordered because they still hadn't dropped her food. She went back and asked for a refund, and they said they couldn't charge her card back because it's been over an hour. She said well I don't want the food been here over an hour, and she takes cash. They then gave her a cash refund and we left.
-
February 2024 by Mohammad Khaled
Warning: Do not order online, either walk in and order or go through the drive through. Do not order more than 2 meals at one time here, they do not know how to handle that without messing everything up.Hwy 45 location. Online order, 40 minutes from order time to getting my food, $68 for 4 meals and a gallon of tea.Food was mid to bad. Customer service was trash.The rest of this is just me complaining, proceed at your own risk.Never ate here before this. I ordered and paid online, showed up through the drive through 15-20 minutes after ordering thinking I could pick my food up through the window. I get told to “pull up front” which I found out apparently translates to park in a parking spot in front of the building and we will bring the food to your car, which by itself would have been fine.After seeing a couple people come through the drive through, order their food, pay, and get their food while I’m still waiting I figured maybe they forgot about me, an honest mistake, so I went inside to check. Turns out, no they didn’t forget about me they just decided to cook for people that ordered after me first continuously and let me wait because apparently that’s just how they do things. So we’re over 20 minutes in at this point but I figure you know what maybe there’s something going on I don’t see so I’ll be patient and sit, despite my stomach singing for a different approach.I sat down and waited, and watched them repeat this process of fully servicing a couple people that come through the drive through while I’m still waiting, alongside another person who had apparently ordered online and was suffering the same fate as me, though she was clearly much angrier. At this point, after sitting there and running up the total wait time from order placement to over 40, yes FORTY minutes, while watching everyone else order and get their food, I’m thinking how in the world can you possibly not have my food ready but still be able to fry up and finish people’s food that just walked in? I can hear them constantly sounding confused about what people ordered in the back but at this point it was just disrespectful. After my fellow sufferer, who I didn’t know but felt fully connected with through her rage, got up to ask them why they’re doing this to us, right as she was about to start in on them finally my food comes out.After all the waiting of course the hush puppies and fries were soggy, they got the sides all mixed up, mac n cheese was over salted, I didn’t get my malt vinegar and when I asked about it only then did I get told they were out even though she assured me my sauces were in there before I double checked because I rightly just assumed they would be wrong. The fish, shrimp, stuffed crab, and chicken fingers were ok at best. Surprisingly the baked potatoe was actually pretty good though so that’s something I suppose.Pretty sure the workers in there do not care, and they’re unorganized, and they can’t manage time on top of having zero respect for their customers time. I would understand if they were actually busy and trying but it really just felt more like they didn’t care. Nothing in that building has a 40 minute cook time. They were not that busy at all. That only happens when your staff is either failing or give up. Completely unprofessional. All this would have been forgiven if the food was at least bangin’, because good food cures all, but alas I was left disappointed by that too.Please, whoever manages this location please look into spending time training your staff on customer service and time management. When two customers are in there waiting on two different orders for over 20 minutes the last thing your staff should be doing is firing up and serving other customers that just ordered, they should focus on and finish the late orders first with some umpf. I don’t know why the two online orders just got ignored for so long. I felt like my time got wasted worse than y’all having to read my long complaint, but at least you didn’t pay to read this.
-
January 2024 by Makenzie G. (mack attack)
Slow hope u have all
-
September 2023 by Jeri E
I really love their blackened Tilapia. But they gave me the lemon pepper instead. Not very good.
-
August 2023 by Joanna C
The drink machine tasted like the mixture instead of the soft drink. The wait was entirely too long for it to have been as empty as it was. The lady was sweeping up dusting next to our table. Didn't bring any sauces to our table after stating they would. Also, food was overcooked and way more greasy than any other captain ds I've been to. I will never be going back to this location again.
-
August 2023 by sandy coleman
Took 25 minutes to receive my food and I waited out side. Employees told me that they did not drop my order when I ordered it. I was not satisfied with the food at all.
-
July 2023 by James E.
Bad service and a lining little short man as a Manger and kids working in the back waiting 40 minutes will never eat there again.
-
June 2023 by Douglas Belk, Ph.D.
Great fish offerings, expanded side offerings, and very good service.
-
June 2023 by Avita Edwards
Very friendly and food came out fresh, hot, and in a timely manner. The drink machine in the dining room did not work, but not a big problem.
-
June 2023 by Larry Vill
Such a deal on grilled Salmon ceaser salad.
-
April 2023 by Stephen Matthews
Took my son to Captian D's today when we got to Columbus. Our hushpuppies looked like someone took a bite off them, which the cook said that was prob where they were pulled apart, idk. We didn't eat them anyway. But, the food has been better. The floor had something spilled on it & over all, nasty. When I went to dump our tray, there wasn't a garbage bag to dump it in so we just left. The last time I had ate there, it was great. But this time, it just wasn't what it use to be. We was disappointed.
-
April 2023 by Marilyn S.
All I wanted was to go thru the drive thru get my food and go home, which i do not live around the corner; The expensive food I received was absolutely awful; I ordered 2 piece cooked country/okra/cole slaw with a side order of popper, which was $14 dollars and some change, which is an increase in price. The fish was not fully cooked because it tasted "doughy" wasnt good and I order this all the time, so I know how it should taste. I was disappointed with the service and the food. I am speaking because this food is expensive and I feel like I was ripped off. You live and learn. Captain D's even with your prices, you have lost a good customer.
