-
March 2023 by Carlos Orr
Staff is so nice
-
January 2020 by Beunka Johnson
I’ve been with this Citizens National Bank since I was in high school, and I’ve never had any issues with them until today. Before I state my issue, I will first say that I love this bank because most of the tellers know you by name. Everyone is always friendly and more than helpful. My issue is with the customer care center. I called this morning, after not really getting a clear answer on an issue, I asked to speak with someone. The representative I spoke with refused to let me speak to someone. He first told me the bank was closed. Although, Lehmberg location is closed on Saturday, North Columbus Branch isn’t. When I told him this he proceeds to mislead me again, by telling me no one at the North Columbus Branch could assist me. He tells me, only the Lehmberg Branch could assist me because that branch was over my account. Then he tells me that only the bank manger could help me. Even if that was the case, the customer care representative was very misleading and purposefully denying to transfer me to an individual in the Branch location. I’ve always received impromptu and friendly service from Citizens, but today I was very dissatisfied with the service I received from your customer care center. I understand they are there to help route calls, which may not be as important. However, at no time should a customer be purposely mislead and denied the right speak to anyone in the branch. So I guess my issue is more with the customer care center than the actual bank and services.
-
October 2019 by Jeremy Bandre
Working with Bettie Malone is amazing!! If you are looking for a mortgage, you need to meet with her. Bettie will take care of you, walk you through the entire process, and you will be completely satisfied! Great bank, great people!
-
October 2019 by Hamp Holley
Bettie Malone is the best. If you are trying to buy a home go see Bettie.
-
October 2019 by Brea Liddell
Jake was very helpful with all my banking needs. Go talk with Jake!
-
October 2019 by Benjamin Mitchell
Been working with Jake for a few years on business loans. He really works to help get us the best rates and the best loan to fit our needs.
-
October 2019 by Tony Hannah
Betty and jake are the best in the business. please go by and see them
-
October 2019 by Billy Doughty
I’ve known Jake and Bettie for years would highly recommend them.
-
March 2019 by Fuad Alzawakri
The best banking ever and the service to
-
November 2018 by Ronnie Oneal
Excellent
-
October 2018 by Michael Chestnutt
Very poor customer service.
-
December 2017 by Kimberly Scarbrough
Husband's bank he loves it
-
August 2017 by Andre Roberts
Best bank all around , 5 🌟
