PetSmart is a large retailer offering a wide variety of pet supplies and services, including grooming, dog training, and adoption. Customers appreciate the extensive selection of specialized products, such as food for overweight dogs. The ability to shop online and pick up in-store is also noted. Many reviews highlight positive grooming experiences, with specific praise for groomers who provide fantastic work, wonderful service, and professionalism, which puts owners at ease. However, there are repeated concerns about the Columbus store, where staff in the evenings are described as lacking training and not having a clue. While some find products expensive, the effective specialized items and quality grooming services ensure many customers will return.
I am new to the area and I mistakenly made Hazel’s appointment for another location after traveling over 30 minutes to get to this Columbus location. They were so nice and courteous doing what they could to get Hazel in. Her haircut here was the best with this company. I’m very happy and will be coming back. Thank you... read full comment
December 2025
Typical PetSmart. Everything feels like it's 25% over priced from what it should be
November 2025
Very clean and organized. Staff is very friendly and helpful.
