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November 2023 by Linda Wallace
Friendly and professional guys (specifically Tim) in the service department when I took my vehicle to have a seat issue diagnosed. Got in and out quickly. Charges were clearly explained. Part ordered and appointment scheduled to have the repair made.
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November 2023 by Jerry Hillman
It took a little while to get my truck to the maintenance area, but once there, everything went smoothly. Steven, up front, is awesome to work with as far as billing goes. Really patient individual and professional demeanor. Overall a great experience. Thanks
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November 2023 by Andy Jam2
Friendly staffs and great atmosphere. Fair price and quick mannered service time. Great overall!
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October 2023 by Felix Montes
Body shop has been great keeping me informed on my truck. Customer service like always goes on and beyond my expectations. Ms. Katherine is awesome. Stays in contact, informs me of any work or recalls on my truck. Always prompt to reply. She earns 4 out five stars given ?
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October 2023 by Mark Smith
Easy appt made online. They took in vehicle immediately and already knew what I wanted done. Jeff in service was courteous and proficient. Check out was easy with new employee in training with her supervisor overseeing the transaction and she herself was professional and courteous. Vehicle was serviced in less than an hour (next time I will just wait so as not to have to come back to pick it up with such a short service turnaround).
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October 2023 by sharon ferguson
Very happy with the service at Quick LANE. It's hard to find a service center that can be trusted. I've been a loyal patron of these services for years and will continue to do so. I highly recommend Quick LANE to everyone I know. Special thanks to mechanic "DOC" and to DILLON.
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October 2023 by Ronald Davis
Greg takes extra special measures to take care of me. He understands that my truck is special to me. Yep I’m OCD about my truck and he gets it. This is the only place I will take my truck. Amazing service and I’m treated like a friend.
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September 2023 by Kevin Crown
This was a re-work of a brake caliper that wasn’t installed right, a bolt was either not tightened or not installed. It messed up the inside of my wheel and knocked my wheel weight off. I wasn’t happy. Jeff took care of it. I’m back on the road. All good. But shouldn’t have had to go through that. Luckily something bad or catastrophic didn’t happen. Thanks.
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September 2023 by Richard O'Daniel
I had my truck serviced on Sep 17, 2023. I specifically asked the service manager to have the guy check my spare tire air pressure. I watched through the viewing window as he checked all four tires , then started to slide under the bed, saw that he was going to have to drop the tire, blow it off and drive my vehicle to the front.Service manager comes to get me, I tell him spare wasn't checked. He asks the guy, guy tell him it was. I tell service manager I watched him. Manager gets the foreman, the mechanic lies to his boss now also. At least they make him drive it back to the garage and check it. But he openly lied twice. I think managers need to supervise / train better.
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August 2023 by Cheryl Weichmann
Bill Russell Ford and the service department are absolutely wonderful. Jeff Jenkins is by far a wonderful man who knows exactly what I need to service my vehicle. His professionalism is outstanding and his attention to detail flawless. I also wanna give an Attaboy shout out to my wonder technician Matt!! Matt, my Lincoln is riding wonderful! Thank you both as well as all at Bill Russell Ford! You all make my life easier and my vehicle safety a priority!!!
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August 2023 by Tina G
This dealerships customer service is outstanding! They are very courteous and helpful. If you have a problem they will work with you, and make sure you are happy before you leave! The Service team is the Best around, which is why I will continue to have my vehicle serviced there. Thank you guys!!
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August 2023 by Alex A
Great service! These guys are very professional and courteous! They tell you if there is something wrong and don’t try to push goods or services on you. They get you in and out quickly!
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August 2023 by Crystal McCoy
Stephen in service was very professional and knowledgeable. He not only took care of a routine service but handled an issue I had with my upholstery in a 2023 Ford Expedition, Platinum model. Detailed my vehicle before I left and it looked phenomenal!
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July 2023 by Linda Harris
The service was super good and the employees were really really nice and I am most appreciated for the short time that it took. My husband and I was very pleased.
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July 2023 by Nancy Bragg
My experience started out with Katherine who set up my appointment. She was very helpful & cordial. I went in for an oil change & wash. The 2 gentlemen I worked with in the service department were very courteous as well. I hate I did not get their names. Overall very good experience and it’s always nice to see & talk with Cecil!!!