-
July 2023 by Alicia Phillips
Literally the worst hair stylist you can ever think. I booked for a full highlight and the stylist Jessica was rude, obviously didn’t want to do her job! Was talking to me like I was stupid. I have had highlights done for over a year now I know what the process for a dark haired person to get the color they are wanting it takes several sessions! I know the damage process I know all of it. But still didn’t want to do her job especially when I was also adding on all of the things she recommended. Especially ticked me off when I had an important thing to attend this weekend! And the worst part was costumers chasing me out of the door telling me how messed up and rude the stylist was to me! Do Better and listen to your clients not your self!
-
June 2023 by Ciara Peoples
Cashier is rude. I asked for a price check on a perfume because it was not listed. She made sure to catch an attitude and say “it would be right where you picked up the perfume”? Turns out the perfume was in the wrong place. Please learn customer service if you’re choosing to work in the public. I love this store and always come here.June 2nd, around 7:00pm?
-
January 2023 by Lori V.
They were good when they first opened. A nice guy helped me find my perfect foundation shade one day. In the last year, makeup samples are missing or a mess. A clerk told me stealing is a problem. Probably due to ZERO employees in that department...ever! Items are out of stock for months, too. The restocking was an issue before covid, so the "supply" excuse is not the whole reason. At least clean up the makeup area so items are easily found in their correct spots and post an employee in that area.
-
January 2023 by Julius Atkins
This Ulta Store needs two more employees in afternoon and evening hours saw two ladies very busy at register ringing up customers. Needs to be cleaned up on the outside all around the store.
-
September 2022 by Jacqui P.
Negative 30 starts out of any number at all. I went here for a basic wax. The person who did it was late, despite my appointment being booked two days earlier. Thus, the wax was not hot. I started asking if it was sugaring because of the temperature, and she had no idea. She started globbing the cold wax on my face. Obviously because of the temperature it would not stick to the wax strip. She proceeds to say, "I can see why you normally get this threaded..." as if the AMOUNT of hair is the problem. At this point she had been struggling for about 30 minutes. I then tell her don't worry about it, just clean my face off. She starts to yank the wax off piece by piece with cotton and oil, hurting me. I get up and leave covered in wax, cotton, and oil. I then go around town trying to get other wax techs to remove the wax and do the job but obviously they won't because it looks unsanitary and it's not their work. I then call the very rude manager (blondeish, 20s/30s, thicker build, female) who tells me that she sent the tech home "sick" after my appointment and there's no one else there to remove. AKA: she saw what happened and either fired or reprimanded the tech. I show up to the store asking them to provide whatever wax removal product the techs use and the half *** manager tries to CHARGE ME for it. I obviously was not doing that. Ultimately they provided me with some oil that didn't work and I ended up ripping off more skin. NEVER EVER EVER USE THIS PLACE FOR BEAUTY SERVICES. THEIR TECHS ARE NOT TRAINED PROPERLY AND CANNOT HANDLE BASIC TASKS. FURTHERMORE, CUSTOMER SERVICE IS NON EXISTENT.
-
December 2021 by Deborah Farooq
Love this place ❤??. Got some great Christmas gifts . Service was so nice, everyone was so helpful and friendly with helping me find what I was looking for. Walk away with some great Christmas gifts. Great place. ?
-
September 2021 by Debby
The girl who checked me out was an angel ?
-
August 2021 by Sutton Kredt
Visit Cecilia at the hair salon! I have been searching hard to find someone to cut my hair in the area and I was so happy when I saw that Ulta had a stylist. Cecilia is so sweet and gave me exactly what I wanted!
-
July 2021 by Sutton Farar
Visit Cecilia at the hair salon! I have been searching hard to find someone to cut my hair in the area and I was so happy when I saw that Ulta had a stylist. Cecilia is so sweet and gave me exactly what I wanted!
-
July 2021 by Judy B.
Went in for a brand I had looked up on the internet. Specifically for detoxifying color treated hair. Had to ask for help, omg Adrienne (not sure of the spelling) was the best. She was very knowledgeable and helpful. She didn't mind helping us one bit.
-
July 2021 by Brandy Johnson
I typically have a wonderful experience at this location. Not today! The cashier looked like she hadn't showered in days and had just rolled out of bed. After asking 3 times for my samples, she looked at me and said, "We probably don't have any." Then, just handed my receipt and helped the next person. Just rude and no one seemed to want to be working. Everyone was disheveled and not helpful. Customers were having to help eachother because the employees clearly didn't care.
-
June 2021 by Cecilia Cutrer
I'm here now never fear! I brought 30 years experience back home. I love ULTA and love that I get to go what I love in it. Find me at Cecilia Ulta Hairgoddess on facebook or behind my chair in the salon!!!!
-
June 2021 by Elizabeth S Cutrer
Cecilia Cutrer is so good. She gave me the best color ive ever gotten and she knew just what to do to protect my very fragile hair. Go see them!
-
June 2021 by Betty Hardy
Why don’t they tell you that you have points to redeem before they finish your purchase and then tell you it too late after you ask?? This has happened twice in two different locations. Not a fan of Ulta!!
-
May 2021 by one love
Today was my first time purchasing from Ulta. All the women made me feel welcome and went above and beyond to make sure I had what I needed.
