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January 2024 by April
This was the worst experience I have had in a while with a suppose to be professional establishment. They did not put my car trunk back like it was when the car was towed in although you fixed the car things were missing from the back seat which should’ve been touched. No one could tell me where my missing items were. It was totally NO accountability in the mistakes they made and I was very dissatisfied. I would definitely NOT recommend this company to anyone and definitely don’t pay with a debit or credit card!
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January 2024 by Neo Jenova
Simply being asked for a tow truck to pull my car across the street is $120 at least, where I was next to the theater...I understand I had to wait for a day to get the tire I needed, but for a simple tire exchange to take many hours, I do not.
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January 2024 by Darrel Boston
From what I can tell did an excellent job replacing bumper on my 2020 Honda Accord sport. Job was completed in about 4 days.
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November 2023 by Tim B
Excellent work performed quicker than originally indicated. Service advisor Amanda is very efficient and friendly.
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September 2023 by Paul
We contacted Barnett's since the original shop that insurance chose was going to have to keep our car longer than we were comfortable with. Barnett's stated if we brought our car in on Monday they should be able to have it done by Friday of the same week as long as they didn't run into anything unexpected. They called at 1:00 on that Friday stating the car was done. The price stayed the same as what they quoted and they got the job completed on time and as they stated. We didn't have any issues and I would definitely use them again.
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August 2023 by Keith Kesting
Brought my truck in for body work on an insurance claim. I asked them to repair 3 dents on my tailgate and I would pay the difference. Work did not get done when I went to pick it up. Guy at Barnett's said they could get someone to do paint less dent repair, but that is not what I wanted and wanted it done correctly. I spoke to them when I originally went in for the estimate and again when I dropped the truck off for repair. Guess they didn't want my business.Service: Body & Trim
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August 2023 by johnnyewilsonjr
Let me start off by saying Barnett's Body Shop kept my car for over 3 months. They would call me at the beginning of the week and tell me my car would be complete on Friday, this went on for at least 2 months. In the middle of all that my rep left and I got another one. They kept blaming it on parts and my insurance company. It was not my insurance rep because he communicated with me weekly. They would not return phone calls to communicate with me until I called. Finally, they finished the car and told me to pick it up. Oh, I forgot they ordered the wrong tire for the car twice. When I picked the car up and left the air conditioner did not work. So I returned it for them to look at and they told me the compressor had gone out. Of course the air conditioner was working when I took it to them and they refused to fix it. So I finally went over and picked up my car because I could not tolerate the excuses any longer. I would not recommend this shop to anyone.*****Update******The front tire of my car was leaking air and I decided to get it checked out. Barrett’s was suppose to put a new tire on the car. These idiots plugged the damaged tire in the sidewall!! I could not believe it!!!
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August 2023 by Justin Hill
Bad experience, would not recommend. Took months longer than originally told. The manager kept telling me 2 more days, 3 more days etc etc. Never got any updates until I would call. The date it would be completed probably changed 10 times. USAA had issues working with them. When I did finally pick up the car the interior was covered in white dust. Had not been cleaned at all. Some of the paint work doesn't look great either. Will not use again and would not recommend. Didn't do what they said they would when It came to updating me, took months longer than they said, not great quality and interior of the car was COVERED in white dust when returned.
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June 2023 by Janice Farr
We weren't even customers across the parking lot we broke down and they helped us out
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June 2023 by Daniel Fordis (DJ)
Not the most friendly staff. But they did good enough on my vehicle.
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April 2023 by Michael Storey
Professional,friendly and great work. Receptionist so nice made it a pleasure to call..
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February 2023 by Annette Loe
They over price parts and labor. They don’t tell you anything and if they do it’s a lie. Save your money and go somewhere reputable.
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October 2022 by KTara Harris
Horrible experience!!!!! Robert with Alfa insurance claims has no customer service at all!!! My truck has been in their care for 2 months literally because they kept ordering the wrong parts (which sounds like they kept ordering CHEAPER parts that would not work on my Benz!!) After 2 months they finally send it to Mercedes dealership where it sat for a week and a half with no information at all on the service. I literally had to call the dealership and stopped at nothing to get information that only took 30mins then I called Robert back with updates on my car that he had no idea of and was not even concerned. It’s crazy how you can handle business this poorly..Services: Electrical
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September 2022 by Sarah Cardell
Cary was great Super nice and kept me in the loop and communicated with me I felt like he was very informative and professional. Body man actually came out and talked to me I just thought everybody was super nice did a great job on the car a definite would recommend.Service: Body & Trim
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September 2022 by Katie Hess
I worked with Shawn over the course of three weeks to help get my under carriage fixed. I’ve never had such great customer service or such a friendly atmosphere!! I’ll never go to anyone else for body work again.Service: Body & Trim