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October 2023 by Jennifer Green
I have been using Gateway for over a year until JR left. This guy was Excellent and the men in the back were honest and prompt with service. I went in to get a quote on tires and was given a price of over $900 for 2 tires by your So called manager, Ruben. He is VERY unconcerned and Rude at times. I am a female and was treated as if I had "No clue"...I should NOT be treated with as little Respect as he gave. When I stated I got a better quote from Firestone, but preferred Gateway service.. his comment was "Ohh well, tires are High. You might want to go there then". I told him I knew EXACTLY what the tires cost and I didnt pay over $577 for 2..I vowed then to NEVER return. I do get that staff had to change for OBVIOUS reasons. IT PAYS TO NEGOTIATE WITH GOOD EMPLOYEES. YOUR SERVICE TAKES A SERIOUS HIT WHEN YOU GET PEOPLE LIKE THESE PEOPLE WHO DON'T CARE. It doesn't matter if it's a simple oil change or major service; The OVERALL Attitude should be to treat the customer with Respect and provide QUALITY CARE. The tires were for my Ram 2500. This is SO disappointing. Notice your reviews and complaints since the change in staff.
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October 2023 by Walter B
Great service. I stopped here after getting a screw in my tire while traveling to Memphis, and they took care of me. I really appreciated the prompt service. Thanks Gateway Tires!!!
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September 2023 by Connie Williams
Nothing like getting off work to a flat tire. Showed up to Gateway close to closing time. Justin and Antonio really bailed me out since I live a hour away and I wouldn’t have made it. Huge THANK YOU!!!!!!
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August 2023 by LESLIE LOPER
I was there when the shop opened at 7, second person in line. The sales man told me he would have to order my tires and it would take a couple of hours. I told him no problem, I would just leave the car. Called back at 1:45 and I was told they had just got my tires and I was next in line. I asked how long would it be once the car was in the bay. He told me 45mins. I showed up at 3:30 and my car still had not moved. Salesman told me, I WAS NEXT. The tech finally got my car and spent the better part of his time playing on his phone, how do I know? I could Cleary see him because the shop was pretty empty at this point. Sales man spent the 20 mins on the phone and pawned me off to someone else, probably because he could tell I was extremely frustrated. He offered no explanation, no apologies. Very unprofessional! You always treat your smallest customer just like your largest customer!!! I have been in sales for 27 years and I absolutely know what customer service is, what I experienced today was deplorable!LASTLY, please do not reply to this post asking me to call the manager! If I had a unhappy customer, I would contact them!!!Respectfully, Leslie's husband!
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August 2023 by Ashley Montgomery
Great customer service. Manager Rueben was very helpful. They took care of me quickly as soon as cane through the door and I wasn't there long at all.
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July 2023 by Kota Lowell
Not only are these people courteous, they’re professional. I’m from Meridian and honestly would drive back just to use them again. Ask for Kevin or Jimmy!!
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July 2023 by Jacqueline Shinall
First time going to this place called and explained what was going on with My tire spoke with Mr Rubin and he was so professional and Nice. Went by after work and was taken care of. A God send. I will recommend someone to them. Everyone was so nice ?
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July 2023 by Troy Arnold
On my first visit my truck was ready and no one notified me for a half hour, after waiting for 5 hours, including the time I noticed my truck outside Jimmy is very rude. Second visit I needed a headlight bulb changed at 10am, Jimmy shouts out to Justin the other customer service rep that I had to wait until 4 pm, Jeremy went outside and changed the bulb himself, though he caught flack from Jimmy who by the way is the assistant manager. If Justin was not there the review would be much lower!
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July 2023 by Nita Jones
These guys are great! They are honest and helpful. AND they do GREAT work!
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June 2023 by Montreal Potter
First and last time... After I requested an oil change, the technicians took about 40 minutes to get me in and out. The gentleman at the resgister told me the oil change was on the house. I should've known something was wrong at that time. After telling others about my great experience, I decided to inspect my car (2012 Challenger RT). Long story short, my oil dipstick was broken and then glued back on. I didn't go back because I didn't check it the same day, and I know I would have to pull teeth to prove it. I hope others have had a better experience, but I won't waste my time. I don't care for writing reviews, but this one I could not resist!
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June 2023 by Brian H.
Needed a passenger side tire replaced. Showed up a little before 1300. A gentleman named Jimmy told me he didn't have time to do it at 1305. Would not recommend his services anymore. I could understand if I was asking for all four tires, but refusing to change one tire when you have close to an hour left if purely unprofessional/ lazy. Recommend customer service training or reprimand.
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May 2023 by Beckey M.
I went to gateway thinking it was a major job for my Lexus but it wasn't. Thank you Ruben(manager) and staff.
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April 2023 by D S
They were very helpful and patient in answering all of my questions. J.R. was a jewel and was ready to assist. The only negative thing I have to say is regarding the care of others' vehicles. My stereo was changed lol(not a major problem), and my back console was torn from where my tire was taken off and placed in the back of my car. I have attached the picture. Luckily after working on it later that day I was able to clamp it back in place.
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March 2023 by John Slaker
Very professional service and quick service. Don't waste your going somewhere else for tires, like i almost did. I will be recommending this tire shop to anyone I know who needs tires. Thank you to everyone at Gateway tire!
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November 2022 by Derek Johnson
Great service and employees. They do a superb job and do it quickly. The employees are very helpful. I highly recommend this tire center.
