Lowe's Home Improvement offers a wide selection of products, often in stock and ready for quick pickup, with some customers finding what they need efficiently. Online orders are processed swiftly, sometimes within 15 minutes, and staff are generally helpful, friendly, and knowledgeable. Employees, including managers, are praised for their positive attitudes and willingness to assist, even in challenging situations like removing wasp nests or retrieving items from high shelves. The store has a helpful safety culture, with employees motivated to assist customers. However, some customers experienced issues such as missing pieces in tool sets, difficulty finding the right parts, or encountering staff who were less responsive. Returns are smooth, and self-checkout staff are friendly. Overall, the store provides good customer service when the right staff is present, but occasional staff hesitation or difficulty in helping can occur. Despite minor issues, many customers appreciate the helpful and welcoming environment at Lowe's.
I placed my order online, and it was ready within 15 minutes. I pulled in front of the garden center, and they loaded my mulch. The staff was curitious and accommodating, considering they had to remove a wasp nest before they could load it.
July 2023
Had exactly what I was looking for and in stock. Very helpful worker went and got the personnel lift to get the equipment I was looking for off the top rack in the lawn mower section
May 2023
Hired more people,work force must be large enough to accommodate all customers in a friendly timely way.
