Belk is a department store offering clothes, shoes, beauty products, home décor, and more, with a wide selection of brands. The merchandise is described as beautiful, with thousands of styles and must-shop sales, though prices are noted as high. Shopping options include in-store, online, and in-app. Reviews note that the service and selection are fine, and the store is appreciated for its cleanliness. However, several significant issues are consistently reported. The store is described as having gone downhill, often appearing cluttered. A frequent complaint is a lack of associates, leading to long checkout lines and no one available to offer help. Specific problems include an out-of-order air conditioning system creating uncomfortable conditions, and slippery bathroom floors posing a safety hazard. The dressing rooms are sometimes inconveniently roped off, requiring a long walk. Some customers also find the repeated promotions for credit cards and rewards programs to be high-pressure and outdated. Despite these operational problems, positive service in specific departments is highlighted.
I ran in to get a pair of slippers and pajamas for my mother for an upcoming hospital stay. Excellent customer service.
August 2025
The racks are way too cluttered. The store clothing areas are hard to navigate in due to being too close together. Very unorganized kinda in a disarray. Lots of clearance mostly. Overall kind workers but the cluttery look is too much.
July 2025
Great selection of women's clothes. When they have their sales a lot of times you can get some great buys!
