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February 2024 by Jeff Harwig
We can’t say enough good things about Airstream of Mississippi—Foley RV Center and their Service Manager, John Lourenssen. This is our first ever RV and Airstream which had the dreaded Front End Separation (FES) issue so after much research we decided to entrust Foley RV to do the repair. In Dec ’23 we trailered our Airstream from Wisconsin to Foley RV in Gulfport, Mississippi and last week repeated the trip to pick the Airstream up. Two trips there and back totaled 4000 miles—priceless and worth it to put this issue behind us. We were not alone, and not so surprised that Foley RV has Airstreams in for repair from all over the country.Airstream of Mississippi—Foley RV Center is a physical place but the people there is what makes it special starting with John Lourenssen, Service Manager. He is Customer Service 101. He is very personal and professional. From the start, John was great to work with—he handled all the warranty communications with Airstream, the repair and more — during our time there he listened to my Airstream small talk on non_FES concerns/ questions and immediately shared his broad knowledge of working with Airstreams, answering my questions and concerns. HIs listening and helping may not seem like much but if you have an RV you always have something to learn.Airstream Warranty work can be done at Jackson Center or if pre-approved by Jackson Center, the work can be done at dealers. I just want to reiterate John Lourenssen communication with Jackson Center to get our work approved. This was paramount to our FES as it is a very costly repair. We learned that John has a great relation ship with Airstream Jackson Center and that added another level of comfort to selecting Foley RV for this work.We also met John’s crew that worked on our Airstream, all wonderful people that we enjoyed talking to and getting to know. We are very happy with their work and look forward to working with them in the future
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February 2024 by Avery Kender
This is absolutely the place to go if you are in the market for an Air Stream camper. We have been working with Kathryn, a.k.a Kati. She is absolutely charming, extremely knowledgable, and has gone out of her way to accommodate us and get us the best deal possible on our trade in. She definitely will be getting all of our future business. We will be recommending her services to everyone of our R.V brethren.
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February 2024 by Joshua Easterwood
I had an exceptional experience dealing with Ashley in the Parts department at Foley RV. My Airstream was in need of a replacement rock guard and I had worked with another dealership and Airstream for about 8 months to get the correct part and hardware. She worked tirelessly with Airstream to procure me the correct guard and hardware and discovered that Airstream had an assembly line issue and was not properly forming the guards which cause fitment issues. Airstream's recommendation was to bend the guard which is a bit of a daunting process without the proper tools to form it but DJ (body tech) at Foley RV was up to the challenge and was able to ensure the proper fit on my unit. This rock guard had been a headache for me for quite some time and Ashley and DJ went above and beyond to get this right for me. Highly recommend and they have earned my service business as long as I have an Airstream.
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February 2024 by John Cooke
We Would like to thank John and the whole service crew at Foley RV/ Airstream for a seamless and pleasant experience. We originally had an appt scheduled at Jackson Center and thought we could shave off 3nights and several thousand miles by going to Foley… and have heard other positive reviews about it. Foley did not disappoint our expectations.Foley is an excellent alternative to Jackson Centerif you live anywhere in the South. The whole staff is a Jackson Center on a smaller scale! Thanks again
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January 2024 by Silver M
I drove 6 hours here from Houston to buy my beautiful brand new 2023 airstream flying cloud 27’ and well worth it. My sales guy Joseph has been superb and has been with me every step of the way. While all of the airstream dealers from Houston to Nevada and Mississippi were enjoying Xmas Eve Joseph replied to my inquiry and got my business !! I was super impressed!!Airstream forNewbies on Facebook has also mentioned this 5 rivet dealer numerous times about excellent service and I’m proud I chose this place to buy my airstream. I was able to meet great people who work here, it felt like a big family
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January 2024 by Sandy Crevolin
Excellent service
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January 2024 by GK Ramstead
On a whim we stopped here while travelling because our pullout pantry was sometimes jamming. The service manager spent quite a bit of time looking at it and called on a tech who also spent quite a bit of time with us. Neither was sure why it was sticking and called on a senior tech who figured out the issue. All in all the team spent nearly an hour of their time and were more than happy to help us solve the problem. They supplied the part so we could fix it before it stopped functioning entirely which would have ruined our trip. Top notch customer service from Foley RV. Thank you so much for your help!
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December 2023 by Brandy Callahan
in the past every camper buying experience has been stressful. But Katie made this experience fun. The entire team went above and beyond to make our Airstream experience no stress. Thanks guys, you were awesome!!
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November 2023 by Karen Plank
Having been our first purchase at this dealership, we were given the tour of our new 2023 Caravel. Advice during the walk through reflected a problem with the fan unit. It is safe to say that any problems encountered regarding parts, warranty and fulfillment the name to remember is Ashley. She is the person who produced results in our favor within a few hours. Rely on her for any questions and there will be no lack of professionalism and cooperation to get the job done and completed. A valuable employee to Foley RV.
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November 2023 by Monk Burns
Quick and efficient response. Would highly recommend Ashley and crew. I am happy that I chose Foley RV Center for my purchase.
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October 2023 by Lorelei Lein
After several disappointing experiences with a different 5Rivet Airstream dealer, I would give Foley RV center 6 stars if Google would let me. Ashley went above and beyond to help us correct an inexcusable mistake by the OTHER dealer and went well beyond the call of duty to locate a missing part. John in the service department was extremely accommodating to fixing our issue given our tight schedule and travel from another state. It’s hard to find such honesty and dedication in service to customers these days. Excellent job Foley RV; you have a customer life (at least as long as Ashley and John are there ?)
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October 2023 by James Warren
Selling you house and moving across country is not easy, but especially when you are living in your trailer and your hot water heater springs a leak and you realize airstream made it impossible up bypass it.Traveling through Gulfport MS, contacted John at service one day he got us in the next morning and got us where we have cold water until a warranty replacement heater can be ordered and installed once we get settled in Florida!Definitely service beyond anything we’ve experienced in the past. If only all our airstream experiences had been like this!!Thank you John & Joe
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October 2023 by Grace Andes
Our first repair experience as airstream owners and Foley RV went above and beyond to take care of us! Thank you to John and the team for everything. Y'all rock!
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October 2023 by Elizabeth M.
I drove into Ms from Tennessee and a friend offered me to stay on her land with my 30' travel trailer. So many issues. First issue I needed an extension cord for 30 amp. I called Foleys and a nice woman answered the phone. She told me they did have a 25' cord; the woman was waiting at the front door for me. She said she waited on me; it was before 6:00 pm. I walked in paid and left, maybe 3 minutes later. I thought 25' extension would be enough. It wasn't. I was about 5' short. Because of Cruisen with the Coast, I waited to bring cord back today. I was told no return on electric items ( sign was hidden behind sign stating labor costs, I think. Woman came and advised no returns per manager (I paid 90.00) because they had no way to test it to make sure I didn't do something to it! They repair Rv in back but didn't have any way to test it? They just assumed I would damage and return? I'm not like that! They could have tested. What liars. And you want to trust them with your Airstream? You deserve what you get; I warned you. Some great southern hospitality there! Oh Caucasian woman who sold me cord without stating ANYTHING about refunds said I should try to sell online knowing full well I was traveling. I did look into but then found Foley's prices were about 30% higher than anyone else on the coast!
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August 2023 by Randy Buroker
Service manager John and his team could not have been more helpful. Willing to go above and beyond to make your experience a positive one. Would highly recommend giving them a call.
