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October 2023 by Todd Poyadou
Quick, easy and very affordable in-town truck rental.The Pass Rd facility was an amazing experience.
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May 2023 by John Young
This is my second time in this particular store. I am so glad I found them because they went above and beyond to help get a hitch put on my vehicle. The GM Dana is extremely nice and helpful. The technician, Shaun knew exactly how to install the hitch and connect the wiring. He was able to hide the wiring where it can be easily accessed when we need to pull a trailer. I checked around for someone to supply and install the hitch and U-Haul was by far the most cost efficient. I will suggest to everyone that they use this store for all their hauling and pulling needs. Thank you Dana and Shaun. Job well done!
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November 2022 by Bill Sawyer
Always good service with knowledgeable staff and store is well stocked.
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November 2022 by Luther Jones
This place has everything you need when you're moving
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August 2022 by Ed Risher
Exact , informative , helpful, in and out...liked em ...
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May 2022 by William Mitchell
Can’t beat the price. Friendly people
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May 2022 by Ron Schadler
The woman who answered the phone was helpful, friendly, personable and funny. The vehicle I needed they were able to get it and the process was easy and quick. I recommend this business.
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April 2022 by Marette Brown
This U-Haul service need to practice some customer service. I wish that I had gotten the man's name because he had no customer care... when we asked him questions he acted like he didn't want to answer plus, he gave us(my husband myself) no eye contact. He just totally acted like he hated his job and life. This U Haul place is on the corner of Pass Road in Gulfport. Wow what a bomber
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March 2022 by Matthew Huntley
Quick and fast service. But, the trucks are kind of dogged out. The one I had, the side mirrors kept pointing to the ground after adjusting them when I hit a bump. Also, it was in bad need of a tune up because it drank gas like a drunk at a bar for happy hour
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February 2022 by Kristin Harrison
I have three storage units. C.C. no matter what time you go it's dark. I bring lights but it don't help. Iv asked all of the staff to help with the timer lights on back isle since they go off every few minutes I have to get out go to end of hall and wave my arms. I cannot get anything done as I'm trying to go thru stuff to sell or keep. I have been ignored by some staff most say it's on a timer and walk away but last time Joseph screamed at me while I was paying my bill"what do you want me to do lady put all led lights in just for you!" I told him well yes I do. What I want is for someone to ack. This and redu the timer till I can get my stuff and go to another storage. His wife the manager is another story. Also they never answer after hour calls
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October 2021 by DJ P
Completely Incompetent! Ordered a hitch and wiring kit about three weeks ago. A month later, I still don't have a hitch on my car due to the ineptitude of this business.When I arrived at U-Haul to get everything installed, they informed me that they had accidentally ordered the parts for an earlier model year of my vehicle and that these parts would not fit my car. So they supposedly ordered the correct parts and set up a new installation date. I asked that they contact me to confirm that the parts had arrived prior to the date of the next appointment. After repeated phone calls to U-Haul where they either didn't pick up the phone, or in one case where a lady named Katrina never called me back with the information she promised, someone finally answered the phone and told me all the parts had not come in. This last call was on the day of my revised install appointment, with an hour and a half to go before the installation appointment! Stay away from this place at all costs.
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October 2021 by Patty Hayes
Didn't have our reserved truck, sent it to another location. That location didn't inform us. The lost the truck.Horrible customer service ?
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September 2021 by Benjamin Taylor
Went in today to get a car dolly and had kinda been forgot about. There was a guy at the front desk named Prince. He was helping someone outside and asked if I was still waiting. He apologized for having to wait and immediately got me set up. He was very personable and when I told him we were going to Phoenix Arizona he told me that I was bringing the dolly home and how that was where uhaul was based. He was truly a brand ambassador. Take care of him. Good people are hard to find.
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September 2021 by Trisha Webb
We needed to rent a 10 foot (I think that's the right measurement) U-Haul at the last minute and the employees made it happen quickly!
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September 2021 by Zackzack
Some of the worst, most rude staff I have ever experienced in my life. I will be using a different location in the future
