Goodwill Outlet is a unique shopping experience where items are sold from large bins at very reasonable prices. The selection is great and many customers find great items, though the process involves digging through bins that can contain a mix of unexpected and sometimes unsanitary objects. The environment is described as large and often busy, requiring shoppers to be cautious, use provided cleaning supplies, and wash all items before use. The staff and employees are frequently praised as amazing, friendly, very helpful, and hard-working, often creating a welcoming atmosphere where shoppers feel good. Management receives mixed feedback, with some comments noting excellent and helpful management, while others observe inconsistencies in enforcing rules for all customers. The store is typically kept clean. As part of Goodwill Memphis, the outlet supports the mission of changing lives through employment and job training programs, funded by donations and sales. Donations are accepted to support this cause. Overall, the outlet is a place where shoppers can discover valuable finds while contributing to a community-focused organization.
I enjoy coming here to shop. The staff is always so friendly and very helpful. Manager makes sure everything is in order and makes sure that everyone follows the rules
February 2024
I rate this store a 5 the place is always clean, the store manager dress professionally and always go out her way to help. I was looking for a shoe and she helped me find it. I always feel good at this store. Will continue to shop.
January 2024
My sister and I drove here from Alabama and we loved this outlet! The employees were very friendly and they changed the bins out all day.
