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August 2023 by Tukeyua 1234
They will lock up n leave ur car for the night! When they say 5:30..they mean 5:20!
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July 2023 by Ashley McKinney
Ms. Mary is the best associate at gateway. She is always so friendly and knowledgeable. She always goes above and beyond. I'll always bring her my business. She would be a great manager! Thank you for service!
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June 2023 by Danny Nix
Refused to honor free tire balance and rotation. Because tires were bought at another store. Said I needed new tires . These tires have only 10000 miles on them with a 80000 mile warranty. Whent to another store. No problem. HernandoMs. Great work and friendly.
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June 2023 by Sippi Girl 662
Good luck getting any service!!! I tried getting my brakes checked they said it would be a few days. I went back today trying to get my a/c checked out and of course they said it would be a few days!! There was only 2 people in the lobby and atleast 4 open bays on the front side. People can't have there cars there for days for simple services. This place is ridiculous. How they have any business at all is shocking considering they can't get to your vehicle for days. If you are that short staffed maybe you should be fixing the problem by treating employees right and paying them better. Just a thought! I'll be spending my hard earned money somewhere else!
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May 2023 by Honda Rally
These guys are a ripp-off $320 to fit and balance 4 tires on a car. I have changed tires on cars many times when I used to work at a tire shop and there is nothing to it.they also didn't install the center cap correctly , now it is lost. pathetic workmanship. stay away from them.
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May 2023 by Russell Cooper
TERRIBLE CUSTOMER SERVICE......I had a simple tire going flat at the Memphis airport. I operate a shuttle from MEM to Oxford and I had an hour before an arriving flight with 4 passengers. I drove out of my way to this location because I knew they were consistently less busy, based on my frequent passing by. I hurriedly came in and explained my problem and how urgent it was. The woman at the counter COULDN'T have cared less.......told me it was first come, first serve and that it would be several hours. To fix a flat tire???? I've had a dozen flat tires and I know what is involved. There was one customer in the lobby and 3 cars in the parking lot. I can accept the first come policy but she and her manager seemed to take great pride in telling me I was screwed........at least pretend you care and say we will do all we can to get it to it ASAP......even if it's a lie.So I was over an hour late getting my passengers and they missed their dinner reservations in Oxford.To top it off, the woman tried to charge me $29 and never bothered to see l bought the tires at Gateway with a warranty that covered fixing flats at no cost.
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May 2023 by Dance Free (44dancefree44)
I have been there twice in the past two weeks and have had great service and I had a great experience they did great job and wasn't too long of a wait like a few months ago and the lady at the front desk is on top of it and I like how she does things but don't know her name
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May 2023 by Honda R.
These guys are a ripp-off $320 to fit and balance 4 tires on a car. I have changed tires on cars many times when I used to work at a tire shop and there is nothing to it.they also didn't install the center cap correctly , now it is lost. pathetic workmanship. stay away from them.
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January 2023 by Michael Brown
Terrible service! Don't get diagnostic done here! Or anything! Went in for diagnostic and they first act like they could fix the problem then said I would have to pay extra for more diagnostic time. Only to be referred to a dealership who told me they didn't even put parts or wiring back together. I wouldn't send anyone to this Gateway. The one on Poplar is much better.
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January 2023 by Te Daniels
My suv stayed at the facility for 3 hours, just for them to tell me they didn’t have the part to do an oil change!!! On top of that they told me I could go buy it n they would do it!! Thanks but no thanks
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January 2023 by Anthony & Jamie Baumgardner
Customer Service was Great at the Drive Thru Window,I tipped the Young Man,However The Chicken Sandwiches were Over Cooked BOTH MY Wife Love Hardes for Breakfast Frequently,however After Drive Corinth MS.,AFTER MY WIFES MOTHER FUNERAL WE WERE SADLY DISAPPOINTED WITH FRIES,ONION RINGS WHICH OVER COOKED ALSO.WE COULD HAVE STOPPED MANY 5 STAR EATERIES ON GOODMAN ROAD,HOWEVER DINNER FOR OF UNSATISFACTORY TO SAY THE LEAST FOR A RUINED SUPPER MEAL.
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January 2023 by Dalton Wieneke
Dropped a truck off Friday morning at open after overpaying for a repair a week prior that they messed up. Called Friday afternoon, said they were waiting to look at it Saturday for the mechanic who worked on it to look at it, heard nothing back from them Saturday. Went in at lunchtime Monday, STILL no diagnosis, after I had even told them my brake caliper was seizing. took till 4:30 on MONDAY just to get a diagnosis(that in fact turned out to be what I had already TOLD them). When I talked to the manager, he dodged responsibility, and told me I’d have to come BACK in to speak to the manager that was there that Friday. This was the same manager, on staff, when my truck was there all day Saturday and all day Monday. When asked well what got done with my truck while you were here Saturday, his response was literally “I don’t know.” No responsibility, work ethic, customer service, or competence.
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December 2022 by Ramona M.
The Gateway I go to is very busy they open at 7:30. I was there in line at 6:45. I was the only one there and I left at 10:00 am. A simple oil change. Customer service is always great. I am very unhappy about my car was put in a bay way after some other people they say first come first serve and they didn't do that today. The wait was awful.
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November 2022 by Kaleigh Powell
Went for an oil change. They got oil stains all over my ceiling in my new car.Will never go back here.
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October 2022 by Dianna Tindell Sartin
after having spent over $1000 on 4 new tires around 2 months ago, they are all out of balance now. I know it was nothing I did because I drive over bumps like a grandma. they told me today that "all of the lug nuts are swelled" and they couldn't get them off. they said they would be happy to destroy my old ones to put new ones on for $200. now, they are the last people to touch those lugnuts, so apparently THEY stripped them out so THEY should pay to have them replaced. I will NEVER spend another penny at gateway tires!!!
