Kroger is a grocery store known for its clean environment and good selection of products. Customers appreciate the well-stocked shelves and often find great deals in the clearance section. The pharmacy is a standout feature, with caring professionals who provide valuable advice, support, and vaccinations to help customers maintain their health. However, there are some complaints about pricing discrepancies, as prices on shelves do not always match what is charged at checkout. Shoppers are advised to check prices on their phones or grab an ad upon entering the store. Customer service varies by location, with some employees being friendly and helpful, while others are perceived as rude or inattentive. Issues with self-checkout lines and limited staff availability have also been noted, leading to frustration during busy times. Additionally, there are concerns about loitering individuals asking for money, which can make the shopping experience uncomfortable. Despite these issues, many customers still enjoy shopping at Kroger and recognize its strengths, particularly in the pharmacy department. Overall, Kroger offers a decent grocery shopping experience, though improvements in customer service and checkout efficiency could enhance it further.
Found everything we needed except some hours are incorrect on the app.
June 2024
Employee was very helpful I was trying to pay with a check and cytergy turned it down. I put it on a credit card. I will not be shopping here again because of this. I tried contacting cytergy and they can't find the transaction.
