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March 2024 by Deborah Moore
We went here to order a Pizza.The wait line was Extremely long and All the customers in front of Us were saying that the Cashier went to the back And left them All standing there without giving any reason. We Left and So did other Customers.
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March 2024 by Felicia Morgan
Great customer service. I would order from them everyday if I could afford to. lol.
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February 2024 by Taylor Tenhet
The app was a bit confusing.. I thought I was ordering delivery but after 20 mins or so I looked at the app and it said “your order is ready for pickup”..I do not remember choosing the pick up option, but I guess I didn’t choose delivery either. So that was my mistake, I guess I assumed delivery was the default option. So I made the drive to Horn Lake even though I really didn’t want to! . Anyway, when I walked in there were 2 other people waiting and no employee to be seen, but it was super clean from the floors to the windows. Eventually a girl came out after 3-4 minutes. She asked my name and retrieved my pizza, then she opened the top of the breadsticks and pizza for me to check that it was correct and it was. She gave me a nice big stack of napkins when I asked for some. It had been at least 35 mins since I had placed the order so I was thinking surely it would not be hot. I wanted to have a slice before it could cool down any further (we all know once it cools down pizza is never the same no matter how you try to reheat it!)and to my surprise it was very nice and hot from being in the warming case, so I sat in the car and happily stuffed my face like a mf’er! I got a pan pizza with pepperoni and jalapeño. The first bite was overwhelmingly spicy but delicious. Those jalapeños are no joke! I removed ALL of them from the slice and it was still extremely spicy, so much so that my forehead began to sweat by the time i finished it, and my stomach said “hell no!” when I thought of having another slice. I would appreciate an option for “light” toppings (if there was an option for that on the app I must have somehow missed it) which would probably still be a bit too spicy for my taste but would have allowed me to eat another slice. The breadsticks were also warmer than I was expecting, the texture was right on point, and the taste was totally delicious. There was loads of flavor from the spice mix they sprinkle on top, which is my favorite part. There is just nothing else like those breadsticks! So for me it was pretty good overall! I had been ordering Dominos delivery but decided to change it up after seeing too many Pizza Hut commercials on tv.
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February 2024 by Danni Eubanks
Wheelchair accessibility: It is wheelchair accessible
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January 2024 by Larry Hollis
I live in a house and several occasions they try to deliver food that goes to apartment complex a few streets down from my street.
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January 2024 by D&J Carr
We ordered online and did not get our cheese sticksThe soda deal came with substitutions in a smaller for three of the four choices.
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January 2024 by Nyco Bolton
I keep trying to give this Pizza Hut a try but it is ALWAYS something. This time I placed an order and delivery driver arrived without some of the items ordered. Very nicely the driver went back to pick up the missing items and was told they don't have those items and went on to say they have been out of those items. ??♀️So why have them available to select 1? 2. Why not call and say we're out of these items. Is there anything else? Anything. Then when you call, you're passed around until forwarded to the call center. Every single time I try I'm disappointed. So done trying. Not to mention to be down the street the food already cold and old. ??
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January 2024 by Rebecca Lollar
I ordered one thing and got something I wasn't aware or ordering, ended up with something I didn't want and neither staff or manager offered to make my experience better!!
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December 2023 by Cherie English
The food at the Horn Lake Pizza Hut has really really improved!!Just delicious!!
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November 2023 by Yvette Guy
The lobby was clean. The wait time was great! My food was hot. Good customer service.
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October 2023 by Deshun Taylor Burton
After comparing the price of 3 pizzas and 16 wings with Papa John's, Pizza Hut is cheaper and better. I love pizza hut❣️
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September 2023 by Bri kraft
Employees just wall right by you and say nothing. Rude. Been standing here over 5 minutes with nothing.
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September 2023 by MB E
I ordered wings and they were the best (non whole) I’ve had! Cooked perfectly, hot on delivery, the crunch on the skin, everything was perfect. The pizza is good, a bit too sweet for me and the crust needs flavor. A butter glaze or garlic or something. I love the thinness of the hand tossed
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July 2023 by samtastic stylez
If I could give zero stars I would! This Horn Lake location is straight TRASH! The past 3 orders I’ve made have been terrible. The first order the longest strand of hair in it I called to report it and was promised a credit. I have yet to see this credit. I was emailed after I took a survey and was promised a credit I have yet to see that credit. I called and asked if I place an order can I get the credit applied so I can get delivery. Still no credit and that second order came 2 hours later. Tonight I place an order at 10:15 it’s now 12:08 and Pizza Hut is closed. I still have no word or notice about my order. And every time you call the store it connects you to customer service and they can’t even call the store. Do not recommend!! I will be shopping at Marco’s moving forward.
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July 2023 by Angela Bell
I ordered a pizza online through the website when I got there they told me they had no cooks when it was 3 employees in the building they will never get a penny from me ever again!!
