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March 2024 by Sharone Brown
The representative who checked me in was very pleasant on Thursday, 07 Mar 24 and she alone would have given them a four star rating, but then the hidden fees. Sadly, many of these companies make their money from the hidden fees, which includes a concession recovery fee(yes, we pay for this company to provide rentals at this airport). Please do better or not because there is a need this Alamo and the others will always capitalize: sad!
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January 2024 by Raj Goud
Worst employees I ever seen, they don’t give damn, they changed my rate and reservation, I’m not ever book with Alamo again
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December 2023 by Dana Landrum
Employees have no idea how to handle payment options
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March 2023 by Mike
The woman at the front desk was extremely rude. It took her 2 minutes just to notice I was standing at the desk while she was chatting with the people at the adjacent desk. She had no clue what was going on. I asked why my Expedia reservation wouldn’t work for the same day reservation, and she just yelled “MANAGER” and some other woman walked over and said “we don’t know why it didn’t work sorry.” Top notch customer service coming from Alamo.
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August 2022 by Jasmine Zimmerli
My initial review was only 1 star but changed it for a few reasons. We learned (the hard way) that they consistently don't have enough cars for everyone with reservations and if you get there late at night, you likely won't be getting a car. We were told they were over 100 vehicles short the day we flew in! However, the company and especially the manager Faith, worked very hard to do everything she could to make it as right as possible. Still inconvenient but they did have good customer service otherwise.
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April 2022 by Jasmine Paredes
My initial review was only 1 star but changed it for a few reasons. We learned (the hard way) that they consistently don't have enough cars for everyone with reservations and if you get there late at night, you likely won't be getting a car. We were told they were over 100 vehicles short the day we flew in! However, the company and especially the manager Faith, worked very hard to do everything she could to make it as right as possible. Still inconvenient but they did have good customer service otherwise.
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June 2021 by Daryl W
Car smelled like a dirty ashtray!!
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September 2020 by Terrence Hunter
Fine I was charged an extra day on my card after I checked it the next day. I wish I could have got an explanation for the charge since it was returned as scheduled and filled with gas. That’s the only thing I have had a complaint about with my experiences.
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August 2020 by Crystal Clark
very good service and was on time
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June 2020 by Kent Ware
Did not get size of vehicle that was reserved. Otherwise rental was good.
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February 2020 by Savitvi Singleton-Carter
I have the best times when pick up a car or truck with this company . It is truly the best no matter when I need a car. Thank you guys your the best
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February 2020 by Beka Boo
everything was so simple and I had a brand new car. AWESOME EXPERIENCE! WILL USE EVERY TIME I TRAVEL!!!
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January 2020 by Barbara Horton
Always great rates and nice cars
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January 2020 by Chaka Turner
I rented a car from the JAN airport. The associate was professional and courteous. However, I later discovered my car didn't have a car tag nor
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January 2020 by Fillippa Rayford
Nice Car n there customer service was awesome ..
