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December 2023 by JANET F.
I reserved a truck from this location and when I arrived the Woman told me she'd been calling me this morning (Lie) to tell me they didn't have a truck available. No phone call, just said anything to not look responsible for wasting my time. Went to Richland, MS excellent customer service. Don't rent from Byram location. Unprofessional and will waste your time. Horrible
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December 2023 by Amy Foster
I will never use Enterprise again. I tried to rent from the I55 Jackson location and was told I had to drive myself to Byram to get the vehicle size I needed or ride with a person who obviously had a cold. The lady at the Byram location was very nice; however, when I called her to return the car, she said I could return it to the Jackson location. I have been charged $300 extra dollars for what I assume is returning the car into a different location than I got it from (though it is the location where I should have been able to rent from)! I say 'I assume' because I have not been able to talk to anyone at either location to confirm this is what the charge is for. I just sit on hold wasting more of my time.
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November 2023 by Veronica Ramos
I had made a reservation two weeks before, and on the day of pick-up, they called and said they had no cars. The Lady I spoke to was very rude.
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November 2023 by Vince Kelly
Mrs. King… insured I had nothing short of courtesy and professional expertise. She is obviously one of your very best. Thanks for smooth ride process!
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August 2023 by Adam Prine
Absolutely the worst rental car business I have ever used ! The young lady handling my transaction was very unprofessional ! For one they didn’t have a vehicle that my insurance would pay for and I let her know that was Enterprises problem not mine, keep in mind I had called a week in advance to make reservations! But I will take my business else where !
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August 2023 by Yolanda Gray
They are always accommodating and pleasant. All the vehicles that I've rented were extremely clean. They called and emailed to let me know when my rental was ready.
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July 2023 by Sabrina Thomas, CPhT
Enterprise in BYRAM is awesome. Shout-out to employee Jasiel there he is an awesome person and give great customer service. That's why they will always be my #1 and location I will always go TOO for business ☺️
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June 2023 by Gwendolyn baker
It was sad how the young man kept coming up with different ways to do an incomplete reservation. My husband and I have always used his bank business card to rent a car.i generally put the rentals in my name because our child uses his discount I went down to the Byram location by myself at first couldn't get the rental with my husband card so my husband had to drive down and our son discount wasn't applied cause he wanted the rental in my husband name and the price went up way higher than expected!!! The customer service was poor and if my record was to be looked at I ALWAYS rent in Byram with our business card!!! Family is family and shouldn't be treated as if we are not!!!
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May 2023 by Adrienne Charles
The team that works in the Byram, Ms location really understand customer service. They truly went the extra mile and ensured that I had everything that I needed
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May 2023 by katrina stagg
Make sure you get all your personal items out of the car. We dropped our car off 4:45 before they closed at 5:00. We realized we left an item and immediately emailed the manager. The item “wasn’t there” the very next morning at 8:00am. I really thought they were decent guys working there but I guess not.
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April 2023 by Celestine Collins
I was very satisfied with the customer service at the Byram location. I really enjoyed the car and I will see you guys soon for another rental soon. I want to give a special thanks Jay.
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January 2023 by Glenn H.
Had a reservation confirmed through our corporate travel and when I arrived there was no cars available at all. The clerk at the desk said that the manager was supposed to call me last night to inform me but simply forgot. This establishment puts the Cus in customer service. It's the last chance for this place from me and I will be notifying our corporate office to remove them from the preferred vendors list.
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December 2022 by Shameka Shelton
Great service. I always rent my cars from here. Never had a problem.
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October 2022 by Chrissy Vardaman
Great staff helps with the rental experience very smoothly!!!I definitely recommend them to everyone!!!Nice cars never had a issue been renting at this location for 2 years!!!
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July 2022 by kyra horton
TJ, on 7/22/22 was awesome ! The rental was easy, it was my first time renting a car. TJ also helped get my luggage from the rental to my actual car when i arrived. No complaints.
