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March 2024 by Elsa Wolfson
My packages were delivered to the wrong address (not from this store). I did not know were to begin the search for them. The manager of store 1566 was amazing! Upon entering the store he saw my frustrated face and immediately approached me to help me. He made phone calls and started the process of recovering my packages. All with a very professional and reassuring attitude. Bravoooo for good service!!
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February 2024 by John Hildebrand
Just stopped in to ship a very heavy Amazon return. I was waited on immediately and courteously, surprising me with the welcome and efficiency of the place. I found they are under new management - and it shows! Outstanding staff really make the difference.
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March 2023 by Jasmine Calisette
Don't print brochures here.I designed the brochure myself, and then I worked with FedEx's online ordering tool. The tool said the print would be off and that I needed to move my middle image to the left and resize it a little and adjust the rest accordingly. I did such, and the tool showed that everything lined up beautifully, while also stating "Preview is representative only. A team member will review for quality and call you if necessary." OK - everything should be good. I could feel secure that this order would go through well.I did receive a call - it said the store I set for pickup (226 E Capitol St) didn't have a folding machine and the worker there would have to fold the hundreds of brochures by hand, which wouldn't be the best option, especially with the 1-2 day turnaround I was promised. Grateful for the thoughtfulness, I agreed to pick it up at another store - one that would be equipped to handle the order.A couple days later, I go and get the brochures, and the staff are very nice (they and the cleanliness of the store are the only reasons I didn't put 1 star). When I look at the product, there are white borders around the edge (not present in the design or preview) and the folds are beyond sloppy. They are not creased by a machine: many are rounded at best, and they fall in a different spot on each brochure (I have scribbled out names, but I did not alter the folds in these images). What's more, I notice that the fold where I open the front of the tri-fold to the left regularly crosses that image the tool told me to move to the left! No staff member, from either of the 2 stores that held this order, did as the website promised they would and notified me of this quality issue, not even as a courtesy when I picked the boxes up.I placed this order for my boss for a career fair that was coming up in less than a week, and these brochures that looked like they were printed by my 8th-grade friends and I when we were on the middle-school newspaper over a dozen years ago were all that we had as of the night before the event. How embarrassing.I did my best to salvage those that I could, taking the ones with the weakest folds and refolding them it so it looked like it intruded into the middle image less. However, more than half of them had folds that were so far into the picture or creased just tightly enough that they were useless. This order was hundreds of dollars and a waste.I will never trust FedEx with a job like this again.
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March 2023 by J
Excellent customer service! Very impressed.
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February 2023 by Love Xo
The customer service is horrible here. They were very rude and sarcastic. I had a problem with not receiving a package and called to make sure it wasn’t a mistake at the hub. They instantly brushed me off and said to contact the seller. I’m pretty sure my package got lost in the process at the hub. Their strides were very nasty. FedEx should be more considerate about who they hire. Glad I’m a very calm person because of the way they talk to people this could have escalated to a bigger argument but I will not be shipping through them anymore. Very disappointed with the customer service!
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February 2023 by Debby Boutwell
Excellent service!!! Friendly and professional, looked for the best rate for me!!
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August 2022 by James Kithuka
Not what it used to be. Seriously ... an empty store, no customers... and a manager and team member totally FREAKING out over printing ONLY 250 black and white sheets single sided? ONLY 2 basic cuts at 4.25 and 5.5 inches of a letter sized page?Furthermore lacking the basic, most basic skill to 4-up a document? Still stalling even after a 4-up document is furnished? What's the purpose of this place anymore other than a shipping location? ?. Did I miss something? Seems like being on their phones and SLOWLY processing shipping orders is the best training recieved. I worked here years ago when it was the GO-TO for any print service. We were pros and took PRIDE in exceeding guest expectations.
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May 2022 by Amy Morris
I'd like to give a shout out to Scott and his team. We needed 2 mounted posters and 60 colored trifold pamphlets, and we were in a time crunch. Scott and his team had our items completed the same business day, and the prints were even better than expected. The customer service and quality work meant more than they know since we were preparing for a memorial service!
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May 2022 by Anita Gregory
Timeka needs a raise. She was wonderful and very helpful.
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March 2022 by Bridget “BD” Williams
Kellie helped us with our shipping label and packing the box. She was courteous, knowledgeable, friendly and professional during our interaction. I will return to this location and I hope I have the chance to have Kellie help me again. it was by far the easiest shipping I've had bar none.
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January 2022 by Rodney Carter Sr
The service agent was very nice and friendly. The cost of shipping was less than expected. The store was organized and clean.
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November 2021 by J Callis
They did an amazing job with my prints for work. Scott was friendly and extremely helpful.
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October 2021 by kara c
ELATED I WALKED IN! The nicest staff. I had an impossible order and Timeka rolled out the red carpet. Shop with this branch only. You’ll be impressed
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September 2020 by Matthew Smith
Awesome staff, can handle all your printing and shipping needs.
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June 2020 by Angel Watson
I had a poster size picture printed for my grandfather’s funeral. I specifically had it printed at the local office in Ridgeland, MS. I received a call from the Jackson office saying it has been shipped to the Jackson facility and that’s where I should pick it up. The lady also told me if I picked It up on Friday then i would be able to get it from the Ridgeland office. Sweet! I live out of state so I sent my sister the pickup the print. The Ridgeland office was closed and the Jackson office stated they didn’t have it. We decided to wait until Monday 6/15 bc we assume the Ridgeland office would be open. They stated they don’t have the print!! My sister only has 1 hour on her lunch break to pickup the print bc FedEx will be closed when she gets off work. I’ve called both office over 10xs and NO ONE IS ANSWERING THE PHONE! Very unprofessional locations! All I want to know is where is my print located? I would like a refund!
