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February 2025 by Chris Royal
The worst time management ever. Workers are slow and tend to the people they want to before the people that were in line. Very unprofessional. I got here at 9:00 and didn't get my truck in the shop until 12/1
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January 2025 by Annie Kennedy
The bathroom was not up to part. It was not clean and was lacking paper towels and adequate soap. However, I was in and out within a hour of my appointment. So, I was grateful for that.
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November 2024 by Stacey Kellett
Becareful of hidden fees , paid 127.46 just to get a battery terminal replaced. Honestly would let my car sit in the yard before I ever let them replace even a blinker .
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November 2024 by Vanessa Farrington
The time it took to get an alignment was very acceptable.
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September 2024 by Joseph Lowery
My wife had to come back 3 times, so they could fix the front wheel alignment.
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September 2024 by carnel johnson
This store has the worst customer service. Terrence do not respect what the customers tell him to do. Terrence was told on the phone to cancel a work order that was made by another person that was not me. So anyone can go up to the store when Terrence is there in put a work order in and using other people account using other names as long as you have their phone number. He informed me that he was going to cancel the order but 30 minutes later I got an email saying the order was completed and my card been charged. I called him from my number that is on my account but he did not answer but he answer when I called from another number. I suggested anyone not to go to store number 015024, especially when Terrence is working front desk. He is unprofessional and can’t do his job correct.
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September 2024 by James Studaway
My online app request for service was never answered. They had no knowledge of the request I just showed up anyway and luckily they were able to provide service. Don’t depend on whoever is handling customers via the app. They had not responded in 24 hours.
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August 2024 by Hailey George
Unfortunately I had to leave at least one star to even leave the review.. I had some studs break on my spacers I had put on my car about 2 months ago.. the issue was as simple as taking the spacers off. Erick argued for 2 hours on the car needed the spacers to drive. Considering I have had the car 2 years ran the same wheels and tires the entire 2 years… AND RECENTLY got the spacers. When I asked him to just take them off he WOULD NOT do it. 2 hours later he called me back and said “ we took the spacers off “ So it went from “ it’s needs them to drive “ to “ I don’t know why they were even on here “ $361 later. To remove spacers which took all of 10 minutes. His crew unhooked my battery ( not sure why ) considering it wasn’t there for that in the slightest. When I picked the car up it notified me my battery had been unhooked. Now the radio is completely fried in the car, and back in the shop for maintenance.. This was 3 days ago.. I’ve had to have my tires re balanced, and will now be having to have electrical work due to the battery situation. The team is rude, uneducated and poor at communicating. Like I said if I could give 0 stars I absolutely would’ve. As a manager shouldn’t you know cars don’t come stock with spacers.. they’re an add on.. a simple add on at that.. that can easily be removed.
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August 2024 by Jamie Tomlinson
Very helpful
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June 2024 by Jacqueline Henderson
There service good. There waiting area is nasty, women bathroom ?, toilet not working. Please clean that up
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June 2024 by Tyrone Newman
I made an appointment for a 11:00 am, I arrived early to have my brakes and an alignment done. I left my car and 6 hours later I was told that my car was ready. I picked it up the next day. My truck was not shaking before the alignment, but after the alignment it is vibrating. I currently need to take it back to have it serviced again for the same service. I just don't have another 6 hours to give away. I will have to make the sacrifice to have them do the same service over the second time. this is unacceptable.
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March 2024 by GARY LUCKETT
Heatanager and customer service, good vending machines
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March 2024 by Fred Hill
Had to have warranty work for my brakes. No hassle at all.
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March 2024 by Lisa Lockwood
If I could give 0 for this review I would. So slow and attitude is horrible and moving as slow as a turtle, just to fix a flat tire.
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March 2024 by Jeremy Greene
Garbage ? service,I took off work to get front end alignment done,got My truck towed up there stay up there all day just for them to tell me that they can't do it,and plus the technician that suppose to inspect my truck stole change and a part out my truck,I wouldn't recommend them to not even service a bicycle....
