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February 2024 by Josh Beech
Staff was nice and that is the only good thing about this hotel. No hot water unless staff resets a pump then you wait 20 minutes for hot water. Rooms were not clean at all. White powder was everywhere behind the night stand (see pic). We paid for three people in the room but they can only leave enough towels and rags for two people so each day we have to ask for another set for the third person that is paying to stay here. This hotel is one of the worst I have stayed at. We almost decided to drive back and forth from Laurel to Jackson everyday just so we won’t have to sleep in those rooms. Last time to stay here ever.
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February 2024 by Kll Mnn
I was and 215 my room was so smelly it was ridiculous the staff was horrible the only thing I enjoyed mostly was the breakfast which Is crazy because I didn’t come for the food I came to lay down & relax plus a bald head lady was so rude to my kids for no reason I think she was in the laundry room moral to the story Is never go to hoilday inn ever !!!
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February 2024 by Jennie Rountree
The location is very convenient to the interstate and to restaurants. The room was fine except it was dated and the walls were thin. We heard everyone who walked down the hall or when a door closed it woke us up. Additionally, neither of our keys worked. The free hot breakfast was cold and tasteless.
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February 2024 by Ashley Gross
The staff was nice when we checked in but that is all I can say about this place. There was not any hot water. We notified the desk but said it was too late in the night to fix it…..this was at 7 pm. Our bathroom door didn’t close. And there was stuff all over the bathroom door (peep the pictures attached). We are part of a travel cheer team and We had a couple of other families stay in this hotel as well. They had blood on the bed, hair on the bed, and shrimp tails on the floor. Another teammate had no hot water, tv didn’t work, and the phone didn’t work. Neither of these other families had hot water either. I would never stay again and if it wasn’t for a tired daughter I would have asked for a refund and went somewhere else!!!!!
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January 2024 by Michelle Dickerson
I work at a nearby hospital, and we got froze in. My company provided us with rooms here. This place is clean, comfortable, and roomy. The staff was kind, friendly, and very helpful.Rooms: Clean, comfortable, and roomySafety: I felt safe and secure hereWalkability: Conveniently located
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December 2023 by Opal Chapman
Bobbie went above and beyond helping me out with checking in. Great customer service. Definitely made my day. Thank you!!
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December 2023 by Chris Maddox
I stay in a Holiday inn express almost every night with my job. This is the worst one I've EVER stayed in. Unclean. Broken TV. Woke up with someone else's hair on me. Just gross. Don't stay here. Pick another hotel.
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October 2023 by Brett Threadgill
Horrible, there was so much weed in the air I'm afraid to go to work cuz of a possible drug test and stoner grandpa Terry wouldn't re-key my card after I assume it timed out. what was
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October 2023 by Addison Horner
This was by far one of my nastiest hotel stays. I typically go for holiday inn express due to the consistent cleanliness standards. This was not it. There was mold on the pillows, bathroom door was unable to close so eye contact with my husband while he pooped with funny but I’m grateful it was just the two of us. The mystery stains made us want to leave and if it wasn’t for us getting in so late we would have. See. For. Yourself.
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October 2023 by B. Cochran
The pool is swamped ? green, in 100 degrees weather ? no face or hand towels in the room, breakfast food had to be requested to be replenished. Though Ned was comfortable ?
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October 2023 by Larry Jansen
Room was musty smelling. Temperature was hard to get right in the room. The area didn't have many option available for eating other than fast food.
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September 2023 by Adrienne Green
I should have read reviews prior to booking, it is as bad as others say. Gross rooms that are poorly maintained- holes in the wall, stains, wear and tear. Beds had fitted sheets straight on the mattress, no mattress cover, pad, nothing. The breakfast server had long fake nails, and it seemed impossible she could even wear gloves for food safety. If I had wanted to eat the food, the selection was deplorable versus standard Holiday Inn Express offerings. Left after one night. If you can stay anywhere else, do it.
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September 2023 by Leslie Wilson Langsdon
Room: No hangers in the room. Coffee wasn't restocked (decaf only). Powdered cream was ancient and hard. Mildew smell in bathroom. Tub/shower not clean (fresh soap scum in the soap holder). Cleaned it myself. Conditioner mounted on the wall had been watered down significantly. Furniture is worn. Fridge froze all my food.Workout room: elliptical didn't function properly. Room temp reads 65. It was at least 85 in there.Lobby: Freezer and snack area were empty. Staff were ok, but mostly on their phones. Overall bleh. If the basics cannot be offered due to extenuating circumstances maybe shut it down. This place reflects poorly on the chain. One positive: security person was present.
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August 2023 by Ginger C.
I got excellent service at this hotel. I checked in without a reservation with no issue. There was a young woman at the front desk who offered up food and drink recommendations near by. She had short silver hair and I wish I could remember her name to give more kudos. She was very friendly and professional and is an asset to the company. Room was very clean and quiet. I chose for the location to fit my needs, but will return because of the service.
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August 2023 by Tammi Christopher Joseph
We checked in and the front desk staff was very friendly. We got a king bed room. Pro- location , cons- smellIn room and bathroom had a sour smell. I went and got spray at the front desk for the bathroom. Maybe the shower curtain was sour. The room was clean but didn’t smell clean or fresh. ( maybe carpet). The bed was comfy. The next morning there was breakfast with fruit, bacon, sausage, eggs, muffins. The front desk staff was friendly at checkout.
