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June 2025 by Christopher Smith
Wasn't able to access my unit for two weeks. Very unprofessional and not transparent and vulgar customer service. Very disrespectful experience.
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August 2024 by Amadi Damole
When I first moved in there was already some else's items in my unit. My friend and I moved all of their stuff to another unit and I notified a representative. They kindly were able to make up for the inconvenience on my first bill. Other than that once I was able able to move out of storage, all of my items were still in good condition and all of my items were still there. I do recommend this facility, just be sure to report any incidents and it will be taking care of swiftly. Mr. Aron was able to process my moving out process swiftly and explained the process very well. He also made sure to answer any questions I had effectively, and with a positive attitude.
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July 2024 by Shannon Jackson
Do not ever rent from this facility! They should be shut down immediately! I’ve had my unit for 6 years. I had no problems when there was a manager on site. Since they decided to go remote, it’s been horrible! There’s no security, clearly the surveillance cameras don’t work, and they’re no help when you call. I was going to move my things out this past week due to their prices going up so much. I started out paying $89 and I last paid $204. When I got there, my storage unit along with over 30 more had been broken into. The police officer that came told me that this has been a problem and that no one would do anything. Not once have I received a call or email to inform me of a massive break-in but they consistently send out an invoice every month. I called the company, filed a police report and have been trying to file an insurance claim, with no success. They definitely deserve a negative rating!
Update: Noone has ever tried to reach me regarding this matter so that’s not true! I’ve sent an email and have yet to receive a response.
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July 2024 by Michael Morgan
They were very helpful and patient...
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June 2024 by Alexis Banks
Jobel was Friendly and had great customer service
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May 2024 by Naydeenm Henley
Well l am very happy that l choose this storage this is the best one . Have a blessed in the Lord.??❤️????
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May 2024 by PATRICIA JACKSON
I have had a storage with American Premier Storage since my mother pass away 4 years ago I have made every payment each month but this month was a bad one I call and ask for a extension to next Friday without having to pay late fees on the lady that I talked to Angel was very very helpful and got me what I wanted to be able to pay my storage next week without any late fee I really appreciate how she helped me today and I look forward to doing business with her again thank you
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May 2024 by sholanda crofton
Great service
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April 2024 by Ben Golden
Great facility with a nice selection of units, great pricing, and even better owners! They truly have their tenants best interest at heart. I highly recommend!
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March 2024 by Jashona Bates
Guillian was very helpful and got process done in timely manner
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March 2024 by Odean Johnson
Gillian was very helpful in guiding me through this process. I enjoyed her insight. Thanks so much
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March 2024 by Brenda Mack
Angela was very helpful. I have a good experience with her.
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March 2024 by Ashton Woolen
Rose was very helpful getting me signed up for my parking space thanks
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February 2024 by Jennifer MacSual
THE WORST.
Raised rent twice within a year. Got rid of on-site manager and sent an email about exciting development of having no one in attendance. Have remotely monitored cameras so they can yell at you for parking somewhere yet cannot tell when they’ve had a massive break in. Customer service is friendly but clueless. I agree with the others who downgrade: do not use this facility.
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February 2024 by Shelia Ragland
Yes Ms Guillian was very kind and understanding I'm not good at computers so her help was very great
