Kroger Pharmacy has received mixed reviews from customers. Many express frustration with the pharmacy service, noting that medications are frequently not ready when expected. Customers report issues with prescriptions being misplaced and refills not processed as promised. One particularly negative experience involved an unprofessional employee who dismissed a customer's concerns about a delayed prescription. Despite these challenges, some customers appreciate the pharmacy's affordability and convenience. On a more positive note, the overall Kroger store is well-regarded. Shoppers enjoy a good selection of products, including unique items that are hard to find elsewhere. The staff at this location is often described as friendly and helpful, contributing to a pleasant shopping experience. Customers also appreciate the store's cleanliness and organization, despite facing supply challenges. While in-store shopping generally receives favorable feedback, there are significant concerns about the online ordering system. Customers have reported missing items and unsatisfactory substitutions that have caused inconvenience and frustration. Overall, while Kroger Pharmacy has its strengths, particularly in pricing, it faces notable service issues that could affect customer satisfaction.
