-
July 2023 by Jason M.
Great experience. Salesman was Jeffrey. Great all around experience after leaving another Toyota dealership in town.
-
June 2023 by Timothy T.
This dealership just lied to me... I put my deposit down a year ago for a GR Corolla at Toyota of Jackson and they just received a unit. They promised me MSRP a year ago but now they want 6k over. Once I showed them text receipts of them promising MSRP, the sales guy said they are not willing to sell it to me anymore. Furthermore, they are saying I was no longer first in line and that I'm fourth and started lying to me about the queue (one sales guy said 3rd in line is checking it out while the manager said the 2nd person... Why did they offer me the car in the first place??). Now they won't pick up my phone calls and have become unresponsive. All I want is the car that I was confirmed for multiple times at the price that was given.
-
January 2023 by Tim C.
Stay away from this dealership. I buy Toyota because of the quality of the product. I wish this dealership was a quality dealership, they are not. They utilize bait and switch techniques to drive sales. I found a 2022 Highlander online at Toyota of Jackson. It was exactly what I wanted so I ordered the new 2022 Highlander on 12/26/2022 from their salesman, Corwin Lawson and Manager Robert Mosley. The new 2023 Highlander was out but they had changed it to a 4-cylinder, turbo model. I love the Toyota 3.5 6-cylinder engine. I did not want the 4-cylinder engine. They told me that I had to wait as the one that I purchased was not built yet, it was pending delivery. They said it was in Texas getting wheels, etc. put on, but it would be at their dealership in a couple weeks. I signed a purchase contract, sent them a deposit and told all my friends and family about my new purchase. I was excited. I shouldn't have been. I was lied to. They called me on 1/5/2023 to tell me that the car came in and it was a 2023 with the 4-cylinder engine in it. The car that I ordered had a VIN number. I had bought a specific car assigned to the purchase, with a 6-cylinder engine. VIN number 5TDGZRAH7NS141925. Stay away from this dealership. They wasted my time. Very disappointing. I hate liars, between the media, government, and now Toyota. I want honesty. I am sure that you do too. It doesn't exist here.
-
August 2022 by Venita H.
Bought my 2021 Toyota Highlander at this dealership last fall. I called service department when my first oil change was due. I was told to come down that day and they could get me in. I told the gentleman I lived two hours away and I would be down around 11:00. He said that was fine. When I got there I was told that they could not get to me because it was basically first come first serve. Nothing was mentioned about this in the original phone call. I was highly upset because I had driven Two hours. I eventually got there one morning about 7:00 am and did get the oil change. At the same time I had inquired about a data module update that I had gotten a notice about. I was told that that was something that required an appointment, even though I had been told they do Not do appointments. when I called to set up that appointment I was told that I would need to leave my car there all day even if I made an appointment because they would not stop working on one car to make my appointment time. They stated that it could take up to four hours to get to me. What is the use of making an appointment!!! This update stated that it would take approximately 45 minutes. Still get emails reminding about service and saying to call for appointment even though they do not do appointments. Worst service department I have ever dealt with in almost fifty years. I do not live in California. Live in Mississippi.
-
May 2022 by Roger P.
I've been going here for years. I've bought at least six 4Runners here. They recently had an ownership change and when I took my 2013 in with 88,000 miles on it to change the the oil and rotate the tires, the service guy called me and told me I needed $1,300 of repairs. Lots of changing in inside air filters and brake pads and other stuff. I went with it and they told me it would be ready at 11am. Nobody called me so at 2pm I called them and the service guy had gone to lunch. It turned into an all day thing so at 3 pm I went up there and asked for my car which to finally brought to me 30 mins later. The kicker was when I goy home something fell out of the bottom of my car, some kind of plate that wasn't screwed on properly. That made me think the whole repair job was bogus. I had to take another afternoon off and take it up there to get that fixed. Beware of the service department.
-
May 2022 by Samuel S.
If I could give 0 stars I would. over 4 hours to change my light bulb and rotate my tires. Just bought this car here a a couple months ago. Paid over 5k for a warranty, now they want me to pay close to 300 for new headlights, that were obviously bad when I bought the car. Stay away.
-
June 2021 by Cherry F.
The worst ! do not let them work on your car I taken my car to them because my airbag light were on they mess around and mess around and mess with the wire and now my seat belt light on and said when they mess with the airbag light and screw up and mess up my seat belt light and said it will be 350.00 plus tax for something they did and don't think about buying a extend warranty because it's doesn't pay for nothing it's just a rip off stay away from Herrin Gear auto shop especially that person name David he's a marron 6/3/2021
-
December 2020 by Laury T.
The service at this location is Horrible!!! They had me waiting at the arrival lane for more than 20 minutes because one of their employees in charge of receiving cars wouldn't do his job, therefore the other two employees refused to pick up his slack. I sat there for 15 minutes until another car pulled up behind me and they had him waiting for about 5 minutes before the other you employees came to serve him, totally ignoring me in front of the line. The second employees finally decided to come and check me in and then I had to wait for about 3 hours for my oil to be changed. This has been the worst customer service I have ever received. The most upsetting about this situation is that you could hear the other employees complaining and saying that management won't said anything to him so he felt no need to change his ways. Their waiting room is packed with people waiting Over 4 hours to get their vehicles serviced. They shouldn't be in business
-
September 2020 by Gary L.
I had a wonderful sales experience on Saturday 9/19/2020. Salesperson Lucy Leatherwood was very accommodating in answering all my questions about the vehicle I was looking to buy and getting answers to questions I had about pricing.
-
August 2020 by David N. Riley II
Great place to buy and get service
-
August 2020 by Sandra Enfinger
Excellent customer service and great deal! Thanks David Hall and Nate Walker for making it a special day!
-
July 2020 by Rob K.
Service reps have been above average but the service itself has been underwhelming. Brought my Prius in after 3 months of it sounding like a B-17 on the highway. After an hour I was told the tech ran diagnostics and he just couldn't replicate the problem. I then took it to Goodyear and after a quick test drive the noise was correctly diagnosed as a failing wheel bearing . Clearly the Toyota tech didn't bother driving it and relied on the ODB. Pretty disappointed as this seems like a fundamental of being a mechanic. Anyway, I won't be returning to the dealership for my Toyotas in future and would say if you're outside of your warranty, don't waste the extra money...
-
May 2020 by Cherita Swanson
Tim, the sales manager, and Shawn in new sales were both so professional, friendly and easy to work with! Thank you both for what is usually, in my opinion, a stressful situation buying a new vehicle an easy and pleasant one!
-
August 2019 by B H.
I have never been so disappointed in a Dealership ever. I feel their qualities are giving misinformed information and running a shady business. I'm not sure why we gave them, Another chance after being lied to on our lease..not misinformed.. straight up lied to.. our salesman that is no longer there chose to leave out the most important information we should have known about our lease.. moving forward.. our current salesman Thomas was the most helpful.. but current issues is the finance or business manager charged us for extended warranty that we denied.. and would have not seen if he would have not called saying he made a mistake on paperwork and we owe another 4 grand.. now he does this everyday, for many years was there 3 years ago when we bought our last vehicle.. so you think he would know his stuff.. I just find this shady and they had no scruples in giving misinforming information. I would love to hear from the owner of the dealership . I plan to reach out and file complaints with the appropriate people and also Toyota. I wonder if this a common procedure on misleading older people.. hmmm
-
December 2018 by Steve J.
Bad sales experience. Do not trust their sales managers. Watch for the bait and switch. They agreed on a price, then switched it when it came time to sign.
