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October 2023 by Nate Fosness
Moved my reservation and didn't notify me. Clerks genuinely couldn't care less.
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July 2023 by LaTonyla Peals
Customer service is HORRIBLE. Rep said they didn’t have any small trucks called customer service to find another location just to find out they had two available. No one came out to verify mileage, condition of the truck, gas level, or back the truck out and the dolly wasn’t attached. I was glad I took pictures of everything before leaving. Had to call customer service about the mileage or they would’ve charged me for miles I didn’t use. When returning the truck other customers didn’t know they were closed or what to do for after hours because nobody told them. Luckily I have worked there before to know a little bit of what to do and got information from the customer rep on the phone as well. This place has just went down. I wouldn’t trust them to attach a trailer to my truck or anything else.
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June 2023 by Oliver Díaz
The worst U-haul store, the employees are all the time in their phones, they ignore you, they don't want to do their job or assist you, and they are very rudeI had a terrible experience when I rented and returned the trailer.
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February 2023 by KC Bee
The cliche, “If I could give zero stars, I would” definitely rings true with this review. The reservation was made more than 3 months ago, we got to the location and waited for 2 hours for what we thought was the arrival of a vehicle that should have been checked in by noon. I understand that they cant necessarily control if trucks are returned on time, but let us know the situation. The truck was never going to be returned and we were not being assisted with maybe finding a replacement at another location. CLARENCE was supposed to be helping us come to some resolution, then he gathered his keys and started to leave the building altogether saying that his shift was over. Sooooo no passing on of info to the next rep? Nothing…then the guy who was left at the counter wasnt even speaking to us in full sentences. So here we are 2.5 hours later having a stare off with somebody who was clearly not all there. We were finally told by somebody from a different location that we’d be able to pick up from them, 20 miles away. We get to that location and they do have the truck, and we let them know what we had just experienced at the previous location, and they tell us that they always hear the worst from that location. Same thing when we had to go to yet another location to pick up the trailer-UHAUL, are you really reading these reviews? Cuz if you are, shut these ppl down, and get staff that are concerned with providing positive customer service experiences. Trucks wont always be available-understandable, but can the face of the company pretend to care?? Never again will I rent with uhaul. The corporate office knows and gives zero shakes about it.
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April 2022 by Shelia G.
This place is horrible go to any other location in the world beside this one. Takes over a hour and the employees don't care at all. Please do your self a favor and not come here. I have waited over a hour and 30 minutes to get my rental that I CHECKED IN ON LINE FOR with only 3 people in front of me. Like how is it possible to move this slow.
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June 2021 by Rodney Carter Sr
Everyone was nice and friendly. It was a pleasure to work with them.
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September 2020 by Raj Kishor Dhital
Good customer service!
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November 2019 by LaTanya Shanks
Was not knowledge or inviting
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November 2019 by Timothy Magee
Great job guys
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October 2019 by Isha & Rj J
Everything was smooth and great today! Thanks, to the wonderful hardworking staff that helped me today. 9/30/19 9:30am-1pm ?
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August 2019 by Sam 1 Holloway Jr.
Thisday the wait time was 15 to 30 minutes always remember to make a reservation. Other than that the staff was great.
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February 2019 by Ronald Morton
I rented trailer for what I intended and believed was 24 hours. 24 hour rate was $29. When I sent my staff to pick up they were given a contract that had the return time at 4 hours. They told staff it would be longer than that, and were told that was fine, they would take care of it when returned. When trailer was returned in 6 hours my card was then charged for an additional full day. I called the store and they acknowledged that daily rate for 24 hours was $29, but since the paperwork said 4 hours, they would charge me $60 for 6 hours of use! BEWARE of this location and ALWAYS say you are renting for 24 hours regardless of when you plan to return or they will try to double your charges.
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February 2019 by Tara Rogers
They were amazing to me every step of the way. Fast & knowledgeable from booking, check in and check out. Very friendly and helpful staff.
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February 2019 by Raven S.
I wish I could give a rate of 0. Firstly, Davis Wrecker was unable to fix the truck which was already packed with my belongings. He stated that is was neither an easy nor quick fix, which resulted in my wasting another 2 hours unpacking one truck and packing another. The truck leaked gasoline profusely when I tried to fill it up, so much so that I'm certain it was a fire hazard being that it is a highly combustible material. I will never use this Uhaul or any other one ever again, if I can help it. I will not recommend to a friend nor an enemy. The staff was nonchalant and insensitive to my concerns. One of the staff members even admitted that Uhaul does not inspect trucks unless a customer brings something to light. The second truck, that I had to wait hours to receive, required cleaning, which I had to do. This further angered and inconvenienced me. This was a life-threatening circumstance that requires attention.
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February 2019 by tiffany mayfield
I'm still in shock regarding the horrible service that I received from this Uhaul office! I reserved a moving truck for today! The lady called me yesterday and told me that they didn't have a truck available in my area! She said that I would have to drive 40 mins south to pick one up! I was okay with that! Went to pick it up this morning only to find out that the truck was unavailable until 5pm!!! Called the office back and informed them! They were very unapologetic and said that I would have to drive another two hours south in order to reserve a truck!! I then began asking her about a refund and reimbursement for traveling, and the lady started talking very ghetto and unprofessional! So I asked to speak to the manager and she said “I am the manager”. I instantly realized that I was screwed”! I asked to speak to someone of higher ranking. She then placed me on the line with someone else. The first thing the new representative said was “Ma’am Al*** already told you that.. “ I finally gave up and called the 1800 Uhaul number and they reserved a truck for me that was only 35 mins away from my home! Please do not waste your time with the ghetto uneducated and lazy women at this organization!
